Omar Clara
Avon,IN
Summary
Branch Manager with a strong track record in staffing and operations. Successfully led multi-state business development and managed workforce operations of over 500 employees. Bilingual in English and Spanish, with expertise in client relationships, payroll, and compliance.
Overview
10
10
years of professional experience
Work History
Branch Manager
Accurate Personnel
Indianapolis, USA
09.2024 - Current
- Directed full branch operations generating $350K+ in weekly revenue within two years.
- Oversaw client operations within the plainfield area, supporting up to $18M in annual revenue.
- Drove business development efforts, contributing to new client acquisition and multi-state expansion.
- Led and developed internal teams supporting large-scale workforce operations (500+ employees).
- Led team meetings to discuss branch goals and performance updates.
- Implemented customer service protocols to improve client satisfaction.
- Prepared and submitted weekly branch estimates to corporate for financial tracking.
- Disciplined employees to reinforce adherence to company policies and procedures.
Account Manager
Accurate Personnel
Indianapolis, USA
01.2021 - 09.2024
- Managed multiple client accounts in Plainfield area, ensuring client needs were met and relationships maintained.
- Strengthened client relationships, improving client retention and overall satisfaction.
- Oversaw payroll processing, timecard approvals, and employee performance across multiple accounts, facilitating efficient staffing execution.
- Assisted other offices outside Indiana with staffing support, recruiting, and client needs.
- De-escalated customer interactions by providing effective alternative solutions to resolve issues.
- Supported employee issue resolution related to work concerns, payroll questions, attendance matters, and workplace conflicts.
- Utilized VMS systems including ADP, Paylocity, Avionte bold, SimplifyVMS, Novatime, and Manage Right.
Staffing Coordinator
Accurate Personnel
Indianapolis, USA
01.2020 - 01.2021
- Coordinated new hire arrivals, onboarding, and orientation processes to facilitate smooth integration into the company.
- Supported recruiting efforts, including candidate pre-screening and interview scheduling.
- Maintained accurate candidate records and ensured compliance with onboarding documentation to uphold regulatory standards.
- Managed front desk operations and served as the primary point of contact for employees and candidates.
- Assisted with payroll processing and addressed employee support inquiries to enhance employee satisfaction.
- Assisted with daily branch activities to ensure smooth operations.
- Provided support for employee inquiries and processed applications in the office.
Team Lead
Accion Performance / Morales Group
Indianapolis, USA
02.2016 - 11.2019
- Supervised teams ranging from 25 to 100 employees in warehouse and production environments.
- Designed and optimized piece-rate production lines to improve efficiency and maximize output.
- Analyzed workflow and implemented modifications to improve rate performance and production efficiency.
- Evaluated workflow performance to identify areas for process improvement.
- Analyzed employee hours to optimize labor efficiency and control costs.
- Trained employees in multiple warehouse and production functions, including safety procedures and operational standards.
- Oversaw production paperwork, reporting, and documentation to ensure accuracy and timely completion.
- Coordinated shipping, picking, packing, and warehouse operations across multiple facilities.
- Participated in team meetings and leadership training sessions to improve performance and operational consistency.
Education
High School Diploma -
Pike High School
Indianapolis, INBusiness Coursework -
Ivy Tech Community College
Indianapolis, INSkills
- Operations & Branch Management
- P&L Management
- Payroll & Compliance
- Staffing & Workforce Planning
- VMS systems management
- Business Development & Sales
- Client Relationship Management
- Multi-state operations
- Team Leadership & Development
- Bilingual (English/Spanish)
Timeline
Branch Manager
Accurate Personnel
09.2024 - Current
Account Manager
Accurate Personnel
01.2021 - 09.2024
Staffing Coordinator
Accurate Personnel
01.2020 - 01.2021
Team Lead
Accion Performance / Morales Group
02.2016 - 11.2019
High School Diploma -
Pike High School
Business Coursework -
Ivy Tech Community College