Omar Correa
Rochester,NY
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Spectrum
Rochester, NY
01.2023 - Current
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
- Developed innovative strategies to improve customer experience with the product or service offered by the company.
Customer Support Specialist
Upworks
Kissimmee, FL
02.2020 - 01.2023
- Provided technical support to customers via phone and email.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Sales Associate
Publix
Kissimmee, Flo
07.2018 - 02.2020
- Provided accurate information about products, prices and services.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered product questions with up-to-date knowledge of sales and promotions.
Education
High School Diploma -
A Celebration High School
Celebration, FL05-2014
Skills
- Problem Resolution Aptitude
- Customer Complaint Resolution
- Technical Troubleshooting
- Tech Support
- Customer Service
- Willingness To Lead
- Customer Success Management
- Client Relations
Languages
Spanish
Professional
English
Full Professional
Certification
IBM IT Support
Google IT Support
Affiliations
- Writer
- Reading
- Film
Timeline
Customer Support Specialist
Spectrum
01.2023 - Current
Customer Support Specialist
Upworks
02.2020 - 01.2023
Sales Associate
Publix
07.2018 - 02.2020
High School Diploma -
A Celebration High School
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