Omar El Chami
Tripoli
Summary
A highly motivated and results-driven professional with over 9 years of experience in sales, branch management, social media marketing, and customer service. Proven ability to boost brand presence, engage customers, and lead teams to success. With a background in Business Administration, I am seeking to leverage my expertise in digital marketing, leadership, and operations to contribute to a dynamic and growth-focused organization.
Overview
13
13
years of professional experience
Work History
Branch Manager
SLash Fashion
Tripoli
01.2021 - Current
- Led a team of 2 employees, fostering a collaborative environment and ensuring high performance through targeted training programs focused on customer satisfaction and loyalty building
- Developed and executed strategies to increase Instagram followers by boosting engagement rates and driving a significant increase in orders
- Implemented content strategies that aligned with current trends, attracting a larger audience and improving brand awareness
- Managed social media campaigns, including paid ads and post boosting, optimizing reach and return on investment (ROI)
- Focused on personalized customer service, creating a loyal customer base and consistently receiving positive feedback
- Oversaw daily operations, data entry, inventory management, and ensured smooth store operations
Cashier
Plaza Shopping Center (Plaza & Co.)
Tripoli
01.2019 - 01.2021
- Managed cash transactions, provided excellent customer service, and ensured accurate pricing and discounts
- Balanced the cash register, maintained financial accuracy, and assisted with store inventory and stock management
- Contributed to store displays and helped in maintaining a clean and welcoming shopping environment
Sales Associate
Plaza Shopping Center (Plaza & Co.)
Tripoli
01.2012 - 01.2019
- Assisted customers in product selection, providing personalized shopping advice and enhancing the customer shopping experience
- Helped maintain the store’s appearance and ensured that inventory was accurately managed and replenished
- Worked with a team to meet and exceed sales targets, providing exceptional customer service to drive sales and customer satisfaction
Education
Master's Degree - Business Administration
Lebanese University – Third Branch
12.2025
Bachelor's Degree - Business Administration
Lebanese University – Third Branch
12.2022
Skills
- Team development
- Training programs
- Staff motivation
- Coaching
- Instagram management
- Content creation
- Post boosting
- Audience engagement
- Paid ads
- Campaign management
- SEO
- Google Ads
- Performance tracking
- Analytics
- ROI optimization
- Building customer loyalty
- Personalized service
- Conflict resolution
- Feedback handling
- Inventory management
- Data entry
- Cash handling
- Sales tracking
- Word
- Excel
- PowerPoint
- Canva
Languages
- Arabic (Native)
- English (Fluent)
Personal Information
Date of Birth: 02/21/97
Timeline
Branch Manager
SLash Fashion
01.2021 - Current
Cashier
Plaza Shopping Center (Plaza & Co.)
01.2019 - 01.2021
Sales Associate
Plaza Shopping Center (Plaza & Co.)
01.2012 - 01.2019
Master's Degree - Business Administration
Lebanese University – Third Branch
Bachelor's Degree - Business Administration
Lebanese University – Third Branch
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