Hi, I’m
Omar Elsotouhy
Summary
- Effective at setting up, programming and configuring devices in homes and businesses for customers to access satellite TV and internet services. Experienced in pulling cable, installing devices and educating users on basic procedures.
- Proficient installation and repair technician well-versed in satellite services. Skillful installing new systems, troubleshooting problems and correcting issues. Positive and upbeat team player with good customer service and communication skills.
Overview
1
year of professional experience
1
Certification
Work History
MasTec
Field Technician
05.2023 - Current
Job overview
- Communicated with customers to provide updates, gather information and resolve issues.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Collaborated with other field technicians to resolve complex technical issues.
- Delivered high-quality work by diligently following standard operating procedures.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Enacted successful repairs by applying technical skills and operations knowledge.
- Adhered to safety protocols by implementing routine tests and ensuring accurate and safe equipment handling.
- Calibrated new and existing equipment for optimal performance.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
Target
Team Associate
12.2022 - 05.2023
Job overview
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Trained new team members by relaying information on company procedures and safety requirements.
- Continuously checked products for quality assurance according to strict guidelines.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Operated register to process payments and collect cash payment for order totals.
- Resolved issues quickly to maintain productivity goals.
- Assisted with inventory counts and stocking of merchandise.
Education
University of Alabama in HuntsvilleHuntsville, AL
Bachelor of Science from Computer And Information Sciences
05.2025
Skills
- Hardware and Software Installation
- Local and National Codes
- System Design
- Data Transmissions Systems
- Work Orders
- System Configuration
- Installation Expertise
- Telecommunications Systems
- Equipment Maintenance
- Switches and Routers
- Route Planning
- Diagnostic Procedures
- Diagnostics and Repair
Certification
- Satellite Commutations and Services, SBCA - July 19, 2023, ATTSC16000512284
- Licensed DIRECTV Technician - July 19, 2023, DTAC - DTVNH15000512282
Languages
Arabic
Native or Bilingual
Timeline
Field Technician
MasTec
05.2023 - Current
Team Associate
Target
12.2022 - 05.2023
University of Alabama in Huntsville
Bachelor of Science from Computer And Information Sciences
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