Omar Franco
Summary
Dynamic team player with proven customer service and cash handling accuracy honed at Glaze Donuts. Excelled in fostering positive environments and streamlining operations, enhancing customer satisfaction significantly. Skilled in problem-solving and team collaboration, adept at driving sales through upselling and maintaining high standards of store presentation.
Overview
3
3
years of professional experience
2026
2026
years of post-secondary education
Work History
Service Valet
Paul Miller Toyota
Parsippany, NJ
07.2025 - Current
- Assisted customers with vehicle drop-off and pick-up processes.
- Maintained cleanliness and organization of service areas and waiting rooms.
- Prepared customer vehicles for service appointments by performing inspections.
- Contributed to team efforts by accomplishing related tasks as needed.
- Greeted customers upon arrival and provided excellent customer service.
- Maintained professional appearance while representing the company in public settings.
- Displayed a positive attitude during interactions with customers and colleagues.
- Resolved complaints in an efficient manner while maintaining high standards of customer service.
Store Associate/Cashier Helper
Glaze Donuts
05.2023 - 08.2024
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Maintained tidy and organized store to comply with cleanliness standards.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Education
High School Diploma -
James Caldwell High School
West Caldwell, NJSkills
- Customer service
- Team leadership
- Computer literacy fundamentals
- Patience and empathy demonstration
- Returns and exchanges handling
- Relationship building
- Active listening techniques
- Team collaboration
- Problem-solving acumen
- Problem-solving acumen
- Attention to detail focus
- Cash handling accuracy
- Cash handling accuracy
- Time management
- Clean driving record
- Communication skills
- Parking efficiency
- Strong work ethic
- Reliability and punctuality
- Professional appearance
- Multitasking and organization
Languages
- Spanish
- English
- Italian
Timeline
Service Valet
Paul Miller Toyota
07.2025 - Current
Store Associate/Cashier Helper
Glaze Donuts
05.2023 - 08.2024
High School Diploma -
James Caldwell High School