Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Omar Fuentes

Server/ Back Server
San Francisco,CA

Summary

Professional with extensive experience in the hospitality and customer service sectors, notably at The Cove on Castro. Excellent at customer satisfaction and streamlining operations, and proficiency in OpenTable and Toast. Multi talented in Serving, Back-serving, Barback, and Hosting.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Server

The Cove on Castro
San Francisco, CA
02.2024 - Current
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Took orders from customers accurately and in a timely manner.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Delivered food orders promptly and courteously.

SHIFT LEAD

Roam Burgers
San Francisco, CA
08.2023 - 11.2024
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Ensured that all plates were properly garnished before being served to customers.
  • Adhered to established policies regarding cash handling procedures.

SERVER, FOOD RUNNER, BARBACK

Bludso's BBQ
Los Angeles
11.2021 - 08.2023
  • Taking orders, serving food, and providing excellent customer service
  • Knowledgeable in bar operation, stocking supplies, and assisting bartenders with customer needs
  • Used reservation software to schedule and confirm reservations, adjusting as needed to accommodate guests
  • Managed reservations and seating arrangements for restaurant guests, providing exceptional customer service
  • Ability to work well under pressure in a fast-paced restaurant environment
  • Greeted and seated guests with prompt and friendly service

HOST, RESERVATIONIST

Morton's The Steakhouse
Portland, OR
11.2019 - 11.2021
  • Built positive relationships with other front-of-house and kitchen staff.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Distributed menus to guests, led to tables and gave initial information about service staff or specials.

HOST, BUSSER & FOOD RUNNER

The Keystone
San Francisco, CA
02.2018 - 11.2019
  • Delivered food to guests in a timely manner while following safety protocols.
  • Assisted servers in setting up tables for guests.
  • Answered phones promptly to record and confirm reservations.

CUSTOMER SERVICE/SALES REPRESENTATIVE

Target/Target Mobile
San Francisco, CA
06.2015 - 03.2018
  • Assisted in receiving, stocking, and organizing inventory to ensure optimal merchandise availability
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.

Education

FOOD HANDLER'S CERTIFICATE -

08.2023

HIGH SCHOOL DIPLOMA -

Waston/ Aptos Adult Education
Watsonville, CA
05.2012

Skills

  • Multi-line phone talent
  • Credit card processing
  • Cash flow management
  • Bilingual in English and Spanish
  • Strong client relations
  • Quick learner
  • Customer service
  • Hospitality service expertise
  • Table resetting
  • Safe food handling
  • Yelp
  • OpenTable
  • Aloha
  • Toast

Certification

  • Food Handler's 2023
  • CPR Certified 2023

Languages

English
Professional
Spanish
Professional

Timeline

Server

The Cove on Castro
02.2024 - Current

SHIFT LEAD

Roam Burgers
08.2023 - 11.2024

SERVER, FOOD RUNNER, BARBACK

Bludso's BBQ
11.2021 - 08.2023

HOST, RESERVATIONIST

Morton's The Steakhouse
11.2019 - 11.2021

HOST, BUSSER & FOOD RUNNER

The Keystone
02.2018 - 11.2019

CUSTOMER SERVICE/SALES REPRESENTATIVE

Target/Target Mobile
06.2015 - 03.2018

FOOD HANDLER'S CERTIFICATE -

HIGH SCHOOL DIPLOMA -

Waston/ Aptos Adult Education

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Omar FuentesServer/ Back Server