Sellena Nixon
TYLER,Texas
Summary
Customer service driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care.
Overview
18
18
years of professional experience
Work History
Server
El Charro on the Ridge
Tyler, TX
11.2013 - Current
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Politely assisted customers in person and via telephone.
- Assisted customers with food selection, inquiries and order customization requests.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Server
El Charro
Tyler, TX
08.2012 - 07.2013
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Politely assisted customers in person and via telephone.
- Assisted customers with food selection, inquiries and order customization requests.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Maintained cleanliness and presentation of stock room and production floor.
- Operated a POS system to itemize and complete an average of [number] customer purchases.
Server/ administrative assistant
Posados
Tyler, TX
11.2011 - 08.2012
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Assisted customers with food selection, inquiries and order customization requests.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Served as the main liaison between customers, management and sales team.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Operated a POS system to itemize and complete an average of [number] customer purchases.
Customer service rep
Valvoline Express
Lufkin, TX
03.2006 - 10.2008
- Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Politely assisted customers in person and via telephone.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Served as the main liaison between customers, management and sales team.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Maintained cleanliness and presentation of stock room and production floor.
- Directed calls to appropriate individuals and departments.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Routinely answered customer questions regarding merchandise and pricing.
- Operated a POS system to itemize and complete an average of [number] customer purchases.
Front Desk
LA Quinta Inn
Lufkin, TX
05.2006 - 08.2008
- Set up and explained new membership contracts.
- Learned, referenced and applied product knowledge information.
- Dedicated to continuously improving sales abilities and product knowledge.
- Routinely answered customer questions regarding merchandise and pricing.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Directed calls to appropriate individuals and departments.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Maintained cleanliness and presentation of stock room and production floor.
- Provided ongoing guest service, including giving fashion advice.
Education
High School Diploma - undefined
West Sabine
Pineland, TX1999
Skills
- Quick learner
- Multi-line phone talent
- POS systems expert
- Exceptional communication skills
- Creative problem solver
Timeline
Server
El Charro on the Ridge
11.2013 - Current
Server
El Charro
08.2012 - 07.2013
Server/ administrative assistant
Posados
11.2011 - 08.2012
Front Desk
LA Quinta Inn
05.2006 - 08.2008
Customer service rep
Valvoline Express
03.2006 - 10.2008
High School Diploma - undefined
West Sabine
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