Brook Villarreal
San Antonio,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Server
Bombshells Restaurant And Bar
San Antonio, TX
01.2023 - 02.2024
- Assisted in the development of seasonal promotions, increasing customer engagement and repeat business.
- Continually updated knowledge of menu offerings and specials to provide accurate information to guests upon request.
- Consistently met or exceeded sales goals through upselling techniques.
- Cultivated warm relationships with regular customers.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Sales Representative
AT&T Authorized Retailor
San Antonio, TX
09.2022 - 12.2022
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Exceeded goals for new accounts in single sales cycle.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
- Documented customer interactions using SalesForce to capture data in processing system.
Customer Service Representative
Prosperity Bank
Plano, TX
11.2020 - 06.2022
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed payments and applied to customer balances.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Investigated and resolved account issues by offering applicable options to customers
- Calculated fees due, interest and change for customer transactions
- Executed wire transfers, stop payments and account transfers
- Received loan and utility payments, sending funds to correct destinations
- Presented products and services to customers using in-depth knowledge to answer questions
Server
Texas Roadhouse
McKinney, TX
01.2019 - 10.2019
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Applied comprehensive knowledge of wine, cider and beer as well to increase daily beverage sales.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Prepared beverages and filled food orders for customers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Increased sales significantly by upselling higher-end products to customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Checked identification for minimum age for sale of alcoholic beverages.
- Cultivated warm relationships with regular customers.
Inside Sales Associate
Service Experts Heating And Air Conditioning
Richardson, TX
09.2017 - 12.2018
- Developed strategic relationships with existing customers by learning preferences and managing regular communications
- Communicated sales promotions to customers to grow average customer account size and maintain strong revenue streams
- Created and updated customer accounts with relevant information
- Managed and recorded leads from outbound telephone marketing
- Maintained updated and detailed records of calls in physical and electronic database.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Acted as first point of contact and set appointments for prospective clients.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Processed debit and credit card and electronic check payments.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Education
High School Diploma -
Allen High School
Allen, TX06.2016
Skills
- Interactive Communication Skills
- Persuasive negotiator
- Consultative sales strategies
- Technical Support
- Professional telephone demeanor
- Recordkeeping strengths
- Computer Proficiency
- CRM Software
- Account management
- Multi-line phone talent
- POS systems expert
- High-volume dining
- Guest relations management
- Compliance standards
- Inbound and Outbound Calling
- Inventory Management
Timeline
Server
Bombshells Restaurant And Bar
01.2023 - 02.2024
Sales Representative
AT&T Authorized Retailor
09.2022 - 12.2022
Customer Service Representative
Prosperity Bank
11.2020 - 06.2022
Server
Texas Roadhouse
01.2019 - 10.2019
Inside Sales Associate
Service Experts Heating And Air Conditioning
09.2017 - 12.2018
High School Diploma -
Allen High School