Yalitza Lovan
Grimes
Summary
Positive, adaptable, and reliable with strong commitment to teamwork and customer service. Understands importance of maintaining clean and organized environment, coupled with skills in handling transactions and providing excellent customer experiences. Aiming to contribute to positive team atmosphere and ensure customer satisfaction.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Server
Barraco's Restaurant
Mount Greenwood, IL
10.2025 - Current
- Delivered exceptional customer service, enhancing guest experience and satisfaction levels.
- Managed order accuracy and timely delivery, ensuring efficient dining operations.
- Collaborated with kitchen staff to streamline service flow and improve efficiency.
- Handled cash transactions and reconciled daily sales accurately to reduce discrepancies.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Assistant General Manager
Pancheros Mexican Grill
Grimes, IA
06.2024 - 08.2025
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Law Intern
Cathleen Siebrecht Law
Des Moines, IA
05.2024 - 08.2024
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Worked on Appearances to send to judge and lawyers
- Shadowed an experienced lawyer during court proceedings, developing courtroom etiquette and litigation skills.
- Drafted and edited legal documents, contributing to successful case resolutions.
Customer Service
Hy-Vee
Pleasant Hill, IA
03.2020 - 04.2023
- Provided excellent customer service by addressing inquiries promptly and knowledgeably.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Political Science, Communication, Political Communication And Advocacy, And International Studies
Saint Xavier University
Chicago, IL 08.2023 - Current
High School Diploma -
Dowling Catholic High School
West Des Moines, Iowa05.2023
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Cash handling
- Customer engagement
- Interactive communication skills
- Flexible schedule
- Integrity and honesty
- Initiative and Self-motivation
- Leadership qualities
Timeline
Server
Barraco's Restaurant
10.2025 - Current
Assistant General Manager
Pancheros Mexican Grill
06.2024 - 08.2025
Law Intern
Cathleen Siebrecht Law
05.2024 - 08.2024
Political Science, Communication, Political Communication And Advocacy, And International Studies
Saint Xavier University
08.2023 - Current
Customer Service
Hy-Vee
03.2020 - 04.2023
High School Diploma -
Dowling Catholic High School