Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Omar Garcia

El Paso,TX

Summary

Passionate , Bilingual Customer Success Professional with a knack for turning challenges into opportunities. A skilled team leader who excels in guiding an motivating diverse groups. With a background in coaching new hires across cultures. I've honed the art of bridging differences to create cohesive, high performing teams. My leadership approach is a catalyst for success, equipping teams with the skills gained from comprehensive training to exceed expectations. Whether its navigating complexities or striving for excellence, I'm committed to delivering outstanding results with an unwavering dedication.

Overview

16
16
years of professional experience

Work History

Consultant

Verizon Wireless
03.2009 - 04.2024
  • Provided training and support to vendor partners across diverse locations.
  • Coached agents, reinforce best practices, and elevated operational excellence.
  • Streamlined training material creation, utilized data insights for continuous improvement
  • Managed client relationships through regular check-ins and updates on project progress.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.

Supervisor- Customer Care Bilingual

Verizon Wireless
  • Managed daily operations and sales functions, achieving exceptional performance results.
  • Ensured compliance with policies , delivered training material, and promoted team cohesion.
  • Conducted performance evaluations, coaching sessions, and audits
  • Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
  • Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.

Corporate Trainer

Verizon Wireless
  • Built strong relationships with coaching teams, streamlined training material creation.
  • Facilitated training and skillfully incorporated the coaching framework while aligning with business priorities, fostering a cohesive learning experience.
  • Leveraged data insights for analysis, managed high-stress situations with de-escalation skills.
  • Actively contributed to curriculum enablement through valuable feedback and collaboration, ensuring accurate and effective information delivery.
  • Collected information about company objectives and employee deficiencies in order to assess training needs.

Technical Supervisor

Alorica
09.2008 - 03.2009
  • Spearheaded the successful completion of various projects through effective leadership, resource management, and collaboration.
  • Implemented rigorous quality control measures to ensure all products met or exceeded industry standards before release to customers.
  • Continuously updated knowledge base regarding best practices specific to relevant industries as well as latest trends.
  • Boosted team morale and productivity levels through regular recognition of outstanding individual contributions and collaborative successes within the department.

Education

No Degree - Information Technology

University of Phoenix
Tempe, AZ

High School Diploma -

Ysleta High School
El Paso, TX
05.2002

Skills

  • Training and coaching
  • Leadership
  • Problem Solving
  • Cross Cultural Proficiency

Accomplishments

Verizon Credo Award 2023

Timeline

Consultant

Verizon Wireless
03.2009 - 04.2024

Technical Supervisor

Alorica
09.2008 - 03.2009

Supervisor- Customer Care Bilingual

Verizon Wireless

Corporate Trainer

Verizon Wireless

No Degree - Information Technology

University of Phoenix

High School Diploma -

Ysleta High School

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Omar Garcia