Omar Gomez Rojas
Preferred Name: Genessis Gomez (she/her)
Summary
Dedicated professional with strong customer service and conflict resolution skills. Proven ability to manage inventory and assist customers effectively.
Overview
7
7
years of professional experience
Work History
Cashier/ Pharmacy Technician
Walgreens
08.2020 - Current
- Processed transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced end-of-shift reports.
- Assisted customers with product inquiries and provided recommendations.
- Ensured store compliance with safety and sanitation standards.
- Dispensed medications accurately and efficiently to patients in compliance with pharmacy regulations.
- Assisted pharmacists in managing inventory levels and ordering supplies to ensure stock availability.
- Maintained patient records and processed prescription orders using pharmacy management systems.
Assistant Manager
America's Best Contacts and Eyeglasses
03.2025 - 03.2026
- Monitor and achieve profit, sales and performance goals (i.e. reviewing the P&L).
- Optimize and oversee the eyeglass department to ensure efficiency and compliance with company’s policies and operational guidelines.
- Convey a commitment to providing outstanding customer service and ensure all associates do the same.
- Ensure quality standards are met. Review remakes and enforce policies to ensure compliance.
- Communicate with the General Manger, District Manager, and Corporate Office and provide store reporting as required.
- Ensure store promotions, advertising, and visual merchandising are in place and all associates and doctors are aware of current promotions.
- Supervise and motivate Opticians and CL Sales associates (in some stores the Receptionist) and ensures the timely completion of day-to-day functions.
- Assist the General Manager with forecasting staffing needs, recruiting, selecting and retaining a high caliber staff.
- Motivate associates to exceed performance standards.
Receptionist/Optometry Technician
Denver Youth Vision
01.2023 - 03.2025
- Front desk reception and scheduling
- Scheduling rom dental schedule and converting patients to vision department
- Pre-testing vision
- Scribing for doctors during exams
- Fitting glasses to all patients, primarily children
- Understanding of state health plans
- Invoicing Charges
- Responsibility of maintaining the schedule to ensure no downtime
- Ability to understand patient flow and adjust as necessary
- Strong professional relationships with all doctors
Stock Room Associate
NAPA Distribution Center
05.2019 - 09.2024
- Managed inventory levels, ensuring accurate stock counts and efficient restocking processes.
- Operated warehouse equipment, including forklifts and pallet jacks, to facilitate material handling.
- Collaborated with team members to optimize storage layouts for improved accessibility and space utilization.
- Trained new associates on safety protocols and operational procedures to enhance team performance.
Education
High School Diploma -
Adams City High School
05-2014
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Reliability and punctuality
- Customer relations
- Conflict resolution
- Time management skills
- Team collaboration
- Money handling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
America's Best Contacts and Eyeglasses
03.2025 - 03.2026
Receptionist/Optometry Technician
Denver Youth Vision
01.2023 - 03.2025
Cashier/ Pharmacy Technician
Walgreens
08.2020 - Current
Stock Room Associate
NAPA Distribution Center
05.2019 - 09.2024
High School Diploma -
Adams City High School