Omar Gutierrez
The Cosmopolitan Las, Las Vegas Blvd
Las Vegas,NV
2027
Years of experience
Dynamic and dedicated professional with extensive experience in customer service and employee training at McDonald’s. Proven ability to lead teams and enhance operational efficiency while ensuring compliance with safety protocols. Skilled in cash handling and POS systems, consistently delivering exceptional service and fostering a positive work environment.
Work History
Crew Trainer
- Assisted in training new crew members on operational procedures and safety protocols.
- Supported team in maintaining cleanliness and organization of work areas.
- Learned company policies and procedures to ensure compliance during shifts.
- Observed experienced trainers to develop skills in effective coaching techniques.
- Collaborated with peers to enhance teamwork and communication within crew environment.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
Lifeguard
11 Months- Monitored pool area to ensure guest safety and compliance with facility regulations.
- Responded swiftly to emergencies, administering first aid and coordinating rescue efforts.
- Conducted regular safety checks on pool equipment and facilities to maintain operational standards.
- Assisted in training new lifeguards on safety protocols and emergency response techniques.
- Provided excellent customer service by engaging with guests and addressing their inquiries promptly.
- Maintained cleanliness of pool area, ensuring a safe and enjoyable environment for patrons.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
Busser
7 Months- Cleared tables promptly to maintain clean, organized dining areas between guest seatings.
- Reset place settings accurately according to service standards and restaurant presentation requirements.
- Refilled water, ice, and basic table supplies to support smooth guest service.
- Supported servers by delivering dishes, bussing stations, and removing used service items efficiently.
- Collected dirty dishware and transported items to kitchen areas for proper sorting and cleaning.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Education
High School Diploma
Skills
Customer service
Employee training
Cash handling
Team leadership
Safe food handling
POS systems
Opening and closing procedures
Restaurant standards
Timeline
Busser
The Cosmopolitan Las, Las Vegas Blvd
03.2026 - CurrentRead More
Lifeguard
The Cosmopolitan Las, Las Vegas Blvd
03.2025 - 02.2026Read More
Western High School
High School Diploma
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Crew Trainer
McDonald’s
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