Omar Gutierrez
Las Vegas,NV
Summary
Dynamic and dedicated professional with extensive experience in customer service and employee training at McDonald’s. Proven ability to lead teams and enhance operational efficiency while ensuring compliance with safety protocols. Skilled in cash handling and POS systems, consistently delivering exceptional service and fostering a positive work environment.
Overview
2026
2026
years of professional experience
Work History
Crew Trainer
McDonald’s
- Assisted in training new crew members on operational procedures and safety protocols.
- Supported team in maintaining cleanliness and organization of work areas.
- Learned company policies and procedures to ensure compliance during shifts.
- Observed experienced trainers to develop skills in effective coaching techniques.
- Collaborated with peers to enhance teamwork and communication within crew environment.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
Lifeguard
The Cosmopolitan Las, Las Vegas Blvd
03.2025 - Current
- Monitored pool area to ensure guest safety and compliance with facility regulations.
- Responded swiftly to emergencies, administering first aid and coordinating rescue efforts.
- Conducted regular safety checks on pool equipment and facilities to maintain operational standards.
- Assisted in training new lifeguards on safety protocols and emergency response techniques.
- Provided excellent customer service by engaging with guests and addressing their inquiries promptly.
- Maintained cleanliness of pool area, ensuring a safe and enjoyable environment for patrons.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
Education
High School Diploma -
Western High School
4601 W Bonanza Rd Las Vegas, NV 89107 United Stat05.2023
Skills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Safe food handling
- POS systems
- Opening and closing procedures
- Restaurant standards
Timeline
Lifeguard
The Cosmopolitan Las, Las Vegas Blvd
03.2025 - Current
Crew Trainer
McDonald’s
High School Diploma -
Western High School