OMAR HASSAN
Columbus,OH
Summary
Highly skilled Instant Return Agent with experience in managing efficient vehicle returns. Possess strong knowledge of inventory management, customer service and overall operations within rental services industry. Offer strengths in problem-solving, multitasking and building positive relationships with customers. Significant impact made through enhancing operational efficiency and customer satisfaction in previous roles.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Instant Return Agent
Hertz Car Rental
Columbus, OH
05.2024 - Current
- Greeted customers in a friendly and professional manner.
- Verified customer information for accuracy and completeness of returns.
- Perform a quick inspection of the rental car for any damage or issues.
- Record damages or mileage discrepancies.
- Updated customer records in the computer system to reflect accurate return information.
- Ensured that all return transactions were completed in compliance with company regulations.
Dispatcher
DALSAN2LLC
Columbus, OH
02.2023 - 04.2024
- Received and dispatched calls for emergency services.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Updated records of driver locations, delays, and cancellations.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Resolved customer complaints related to service issues or delays.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Skills
- Strong Organization
- Dispute Resolution
- Stress Tolerance
- Complaint Handling
- Upselling strategies
- Rental Transactions
Certification
- CDL CLASS A DRIVING LICENSE
Timeline
Instant Return Agent
Hertz Car Rental
05.2024 - Current
Dispatcher
DALSAN2LLC
02.2023 - 04.2024
- CDL CLASS A DRIVING LICENSE
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