Warren Parnell
Las Vegas,NV
Summary
Dynamic professional with a proven track record at EDS/Hertz, excelling in customer service and complaint handling. Adept at utilizing rental management software to streamline transactions while fostering teamwork and collaboration. Recognized for resolving customer inquiries efficiently, enhancing satisfaction, and training new staff to uphold operational excellence.
Overview
8
8
years of professional experience
Work History
Instant Return Agent
EDS/Hertz
Las Vegas, NV
04.2025 - Current
- Assisted customers with vehicle returns and ensured accurate documentation.
- Conducted vehicle inspections to identify damages and necessary repairs.
- Communicated effectively with team members to enhance service delivery.
- Resolved customer inquiries and concerns promptly to ensure satisfaction.
- Utilized rental management software for processing transactions efficiently.
- Provided support in training new staff on operational protocols and procedures.
- Adapted quickly to changing workflow demands during peak return times.
- Assisted customers in locating their vehicles, ensuring timely pick-up and drop-off experiences.
- Provided exceptional customer service through attentive listening, addressing concerns promptly, and delivering consistent follow-up on outstanding issues.
Canvasser
Fieldworks
Las Vegas, NV
01.2018 - Current
- Engaged with community members to gather support for local initiatives.
- Distributed informational materials effectively to raise awareness of campaigns.
- Assisted in organizing and executing door-to-door canvassing efforts.
- Maintained accurate records of interactions and feedback from constituents.
- Collaborated with team members to enhance outreach techniques and strategies.
- Provided feedback to improve campaign messaging and outreach effectiveness.
- Demonstrated strong interpersonal skills while interacting with diverse populations.
- Raised awareness for key political campaigns by distributing informative materials and engaging in persuasive conversations with residents.
- Maintained a positive attitude and high energy levels throughout long hours of door-to-door outreach, contributing to team morale.
Inventory Counter
Arrow Workforce
North Las Vegas, NV
12.2023 - 07.2024
- Conducted regular inventory counts to maintain accurate stock levels and minimize discrepancies.
- Utilized inventory management systems for tracking and reporting stock movements efficiently.
- Collaborated with team members to identify and resolve inventory issues promptly.
- Ensured compliance with safety regulations during inventory processes to promote a safe working environment.
- Monitored product expiration dates and organized stock rotation to reduce waste.
Cashier
H and H Store
Las Vegas, NV
03.2020 - 08.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Managed cash register operations, ensuring balanced drawers at shift end.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
Education
Homewood Flossmoor
Homewood, ILSkills
- Strong organization
- Stress tolerance
- Complaint handling
- Dispute resolution
- Rental agreement
- Rental transactions
- Lead conversion
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Instant Return Agent
EDS/Hertz
04.2025 - Current
Inventory Counter
Arrow Workforce
12.2023 - 07.2024
Cashier
H and H Store
03.2020 - 08.2022
Canvasser
Fieldworks
01.2018 - Current
Homewood Flossmoor