OMAR JEFFREY
East Orange,United States
Summary
Adept at enhancing operational efficiency and safety, my tenure at United Airlines showcased my ability to marshal aircraft and lead teams with precision. Expert in hazardous materials handling and fostering team collaboration, I significantly reduced aircraft turnaround times, demonstrating a commitment to excellence and a proactive approach to problem-solving.
Overview
13
13
years of professional experience
Work History
Ramp Service Agent
United Airlines
Newark, NJ
05.2018 - Current
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Participated in ongoing training programs to stay current on industry regulations and best practices.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Connected electrical power unit and hoses to aircraft.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Coordinated ground crew activities to complete objectives on schedule.
- Refueled daily aircraft for arrival and departure flights.
- Loaded and unloaded cargo efficiently, minimizing delays in aircraft boarding process.
- Enhanced ramp safety by enforcing strict adherence to protocols and conducting regular inspections.
- Promoted a positive workplace culture by actively participating in team-building exercises and sharing constructive feedback with colleagues.
- Assisted in maintaining a clean and organized ramp area, contributing to a safe work environment.
- Safeguarded luggage integrity by handling bags carefully and adhering to weight restrictions during loading procedures.
- Reduced aircraft turnaround time through efficient baggage loading and unloading processes.
Ramp Supervisor
United Airlines
Newark, NJ
06.2022 - 06.2023
- Managed inventory of necessary equipment and supplies for daily ramp operations, ensuring availability when needed.
- Improved ramp safety by conducting regular inspections and implementing updated safety protocols.
- Established clear expectations for each team member''s roles and responsibilities, providing guidance and support to achieve operational goals.
- Ensured compliance with all regulatory requirements for airport operations by staying current on industry standards and guidelines.
- Kept crew in line with airport, OSHA, TSA, FAA, and other applicable regulations.
- Evaluated performance, set schedules and coached ramp agents on work areas.
- Evaluated employee performance regularly through periodic reviews that provided constructive feedback aimed at improving skills.
- Coordinated closely with maintenance teams to address any equipment issues promptly, reducing downtime impact on flight schedules.
- Participated in industry conferences and workshops to stay abreast of new developments in ramp operations management, applying insights gained to enhance team performance.
- Promoted a positive work environment by fostering open communication lines between team members and encouraging professional growth opportunities.
- Reduced aircraft turnaround time with meticulous planning, coordination, and communication among the team members.
- Collaborated with airline representatives to resolve any operational issues and improve overall service quality.
- Spearheaded incident investigations to identify root causes and implement corrective actions that prevent future occurrences.
Chef
United Catering Operations
Newark, NJ
04.2016 - 05.2018
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
- Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
- Implemented rigorous quality control measures to ensure consistent taste and presentation of dishes.
- Mentored junior chefs in culinary techniques, fostering a collaborative and learning-focused work environment.
- Spearheaded series of cooking workshops for community, building brand loyalty and engaging with wider audience.
- Negotiated with vendors for better pricing on high-quality ingredients, balancing costs without compromising standards.
Dietary Aide
Care One Nursing Home
Hanover, NJ
02.2015 - 04.2016
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Followed all food safety regulations while preparing meals for patients.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
Driver
MED-STAT
Bloomfield, NJ
03.2012 - 11.2014
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
Education
Certificate Of Completion - Culinary Arts
Heart Trust NTA
Runaway Bay, Jamaica Diploma -
Kingston College
Kingston Jamaica Skills
- Aircraft Marshalling
- Loading and unloading
- Ramp service
- Crew assistance
- Heavy Lifting
- Pushback and towing
- Baggage tag checks
- Safety Procedures
- Weight/balance loading
- Baggage handling
- Hazardous Materials Handling
- Cargo Loading
- Hazardous Materials
- Aircraft Safety Checks
- Tow Tractor Operation
Timeline
Ramp Supervisor
United Airlines
06.2022 - 06.2023
Ramp Service Agent
United Airlines
05.2018 - Current
Chef
United Catering Operations
04.2016 - 05.2018
Dietary Aide
Care One Nursing Home
02.2015 - 04.2016
Driver
MED-STAT
03.2012 - 11.2014
Certificate Of Completion - Culinary Arts
Heart Trust NTA
Diploma -
Kingston College