Omar Joglar
Orlando,FL
Summary
Skilled in customer relations and small business operations, I elevated Orlando Storm Guard LLC by fostering strong client relationships, leading to significant repeat business. At Orlando Appliance Repair, I mentored technicians and enhanced service quality, showcasing my expertise in relationship building and technical proficiency. My approach consistently achieves high customer satisfaction and operational efficiency.
Overview
23
23
years of professional experience
Work History
Owner
Orlando Storm Guard LLC
01.2014 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
Appliance Repair Technician
Orlando Appliance Repair
03.2002 - 10.2014
- Educated customers on use, care and adjustments of appliances.
- Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
- Mentored junior technicians, sharing valuable skills and techniques that increased their efficiency and proficiency in appliance repair tasks.
- Increased repeat business through effective relationship-building strategies, including personalized follow-up communications after completing repairs.
- Diagnosed and resolved complex technical issues for a wide range of appliances, ensuring proper functioning.
- Disassembled, repaired and reassembled equipment in good working order.
- Ordered parts and maintained adequate inventory.
Education
GED -
Poinciana
Poinciana Florida05-1997
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Owner
Orlando Storm Guard LLC
01.2014 - Current
Appliance Repair Technician
Orlando Appliance Repair
03.2002 - 10.2014
GED -
Poinciana
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