Omar Johnson
Jamaica,NY
Summary
Experienced customer service representative with a strong background in troubleshooting and technical support within call center environments. Proven ability to address member inquiries, resolve claims, and provide high-quality service in fast-paced settings. Skilled in managing multiple tasks, maintaining detailed records, and ensuring customer satisfaction.
Overview
3
3
years of professional experience
Work History
Utility Inspector
Reconn Utility Services
10.2023 - 08.2024
- Addressed customer inquiries, including diagnosing and troubleshooting service concerns
- Coordinated with field technicians to resolve service disruptions
- Monitored daily call volume to gauge customer support needs
- Provided customers with clear instructions and solutions for utility service problems
- Reviewed and inspected utility systems to ensure compliance with safety regulations.
Manager
NYC Propane
05.2021 - 10.2023
- Led technical troubleshooting efforts for propane-related service disruptions
- Managed a team to ensure timely resolution of customer issues
- Implemented problem-solving strategies for equipment malfunctions
- Tracked and logged service requests using technical systems to ensure accurate resolution
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Education
High School Diploma -
Benjamin N Cardozo High School
Bayside, NY06-2012
Skills
- Customer Service and Complaint Resolution
- Call Center Operations
- Technical Troubleshooting
- Microsoft Word Proficiency
- Claims Processing and Adjustments
- Professional Telephone Communication
- Multitasking in Fast-Paced Environments
Timeline
Utility Inspector
Reconn Utility Services
10.2023 - 08.2024
Manager
NYC Propane
05.2021 - 10.2023
High School Diploma -
Benjamin N Cardozo High School
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