Omar Kato
sterling heights,mi
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Logistics professional with proven ability to handle loading and unloading tasks efficiently and safely. Known for maintaining high standards and delivering results through strong team collaboration and adaptability. Reliable and flexible, with focus on optimizing space and ensuring timely operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager
Aldi
Troy, MI
04.2020 - Current
- Trained and mentored new team members on efficient store processes and customer service protocols.
- Led team in achieving operational efficiency and improved customer service standards.
- Developed and implemented training programs for new employees to enhance performance.
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Supervised daily operations, ensuring compliance with company policies and safety standards.
- Coordinated staff schedules to optimize workforce productivity during peak hours.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Enhanced team productivity by streamlining operational processes.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Improved operational efficiency by adopting new technology for inventory management.
- Expedited shipping process by accurately loading and unloading trucks, reducing time spent on manual inventory checks.
- Ensured timely delivery of products to customers by loading/unloading trucks, sorting packages, and managing shipment schedules.
- Facilitated smooth receiving process for incoming shipments by unloading trucks quickly, verifying contents, and organizing products in storage areas.
- Increased product availability for customers by efficiently unloading trucks and organizing inventory in storage areas.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
First Assistant Manager
Mcdonalds
Troy, MI
05.2013 - 04.2020
- Mentored junior managers, fostering professional growth and skill development within the team.
- Implemented performance metrics to drive accountability and monitor team outcomes.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Prepared diverse menu items ensuring quality and consistency across all dishes.
- Maintained cleanliness and organization of kitchen areas to meet health standards.
- Trained new staff on cooking techniques and kitchen safety protocols.
- Managed inventory levels, reducing waste and optimizing ingredient usage.
- Oversaw daily kitchen operations, ensuring adherence to recipes and presentation standards.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
Associate of Science - Global Supply Chain
Oakland University
Auburn hills, MI01-2027
High School Diploma -
Macomb Community College
Warren, MI01-2023
Skills
- Active listener
- Contamination control
- Multitasking
- Highly motivated
- Product and service knowledge
- Business development understanding
- Staff training and development
- Customer service
- Team leadership
- Money handling
- Decision-making
Certification
- SafeServ Certified
- Serve-Safe Certified in American National Standards Institute
Languages
English
Native or Bilingual
Arabic
Full Professional
Interests
- Offering time and support to shelters for the homeless, women, men and animals
- Backpacking and Hiking
- DIY and Home Improvement
- Camping
- Historical Exploration
- Reading
- Watching Movies and TV Shows
- Personal Development and Self-Improvement
- Music
- Swimming
Timeline
Assistant Manager
Aldi
04.2020 - Current
First Assistant Manager
Mcdonalds
05.2013 - 04.2020
Associate of Science - Global Supply Chain
Oakland University
High School Diploma -
Macomb Community College