Omar Kazmi
Miami,FL
Summary
Dynamic Customer Service Representative with a proven track record at Envoy Air Inc., excelling in conflict resolution and relationship management. Known for delivering exceptional service, fostering customer loyalty, and effectively educating clients on policies. Adept at problem-solving and maintaining composure under pressure, ensuring high customer satisfaction and repeat business.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Envoy Air Inc.
Miami, FL
08.2023 - Current
- Assisted customers with inquiries regarding flight schedules and ticketing procedures.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Collaborated with team members to ensure timely service and customer satisfaction.
- Guided passengers through check-in procedures and boarding protocols smoothly.
- Educated customers on airline policies, baggage allowances, and travel regulations.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
High School Diploma -
Miami Killian Senior High School
Miami, FL06-2023
Skills
- Customer service
- Conflict resolution
- Team collaboration
- Product knowledge
- Policy education
- Relationship management
- Effective communication
- Problem solving
- Stress management
- Attention to detail
- Time management
- Adaptability skills
- Active listening
- Problem resolution
- Relationship building
- High-energy attitude
Languages
Urdu
Professional
Timeline
Customer Service Representative
Envoy Air Inc.
08.2023 - Current
High School Diploma -
Miami Killian Senior High School
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