Overview
Work History
Education
Skills
Languages
Timeline
Summary
AssistantManager

Angelica Munoz

Las Cruces,NM

Overview

15
15
years of professional experience

Work History

Bartender

WD Las Cruces
10.2021 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Accounts Receivable/field Investigator Assistant

Robertson Engineering Services
09.2019 - 12.2021
  • Implemented strategies to minimize risk exposure during potentially dangerous assignments, ensuring personal safety as well as that of colleagues involved in the investigation.
  • Collaborated with law enforcement agencies, strengthening relationships and increasing information sharing.
  • Enhanced investigation accuracy by meticulously gathering and analyzing evidence from various sources.
  • Assisted clients in achieving desired outcomes through diligent research and presenting factual evidence supporting their claims or defense strategy.
  • Consistently maintained a professional demeanor even under challenging circumstances, building trust with clients and colleagues alike.
  • Acquired valuable industry insights from attending conferences and workshops, keeping up-to-date on new developments relevant to the field investigator role.
  • Maintained detailed records of all investigative activities, allowing for easy retrieval when needed during court proceedings or client consultations.
  • Utilized advanced surveillance techniques to gather crucial intelligence for ongoing investigations.
  • Documented findings and prepared detailed reports.
  • Collaborated with federal agencies on investigations.

Manager

The Gym Las Cruces
08.2019 - 12.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

HR Executive/recruiting Manager

LE Electric
07.2020 - 05.2021
  • Introduced flexible work arrangements that improved productivity while supporting employee work-life balance.
  • Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
  • Directed hiring and onboarding programs for new employees.
  • Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
  • Partnered with department heads to address staffing needs, optimizing talent acquisition efforts.
  • Optimized payroll processes for increased accuracy and timely compensation delivery to employees.
  • Managed benefits administration, ensuring accurate and timely delivery of services to employees.
  • Coordinated workforce planning efforts to align with organizational growth goals.
  • Provided updates on HR policy changes to employees to satisfy compliance and state laws.
  • Negotiated favorable contracts with benefit providers, reducing overall costs to the organization.
  • Streamlined recruitment processes for increased efficiency and reduced timetohire.

Fiscal Assistant

NMSU Advancement
12.2019 - 07.2020
  • Increased accuracy in financial data entry by consistently double-checking inputted information against source documents.
  • Reduced processing time for expense reimbursements by implementing a streamlined system for submission and approval.
  • Provided excellent customer service to both internal and external stakeholders regarding finance-related inquiries or concerns.
  • Streamlined the accounts payable process for increased efficiency and timely payments to vendors.
  • Coordinated with other departments to gather necessary documentation for grant application submissions.
  • Improved cash flow management by monitoring receivables and diligently following up on overdue payments.
  • Managed petty cash disbursements with diligent record-keeping, promoting transparency in expenditures.
  • Maintained organized financial records, ensuring easy access and retrieval for audits and reviews.

Advocate

La Pinon Sexual Assault Clinic
09.2015 - 08.2019
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Delivered friendly service and offered expert support in every interaction.
  • Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
  • Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
  • Assisted with applications and collected required paperwork to help individuals register for supportive services.
  • Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.

Education

Bachelor In Psychology - Psychology

New Mexico State University
Las Cruces, NM

Bachelors In Criminal Justice - Criminal Justice

New Mexico State University
Las Cruces, NM
05.2024

Skills

  • Strong multitasking
  • Highly reliable
  • Team player attitude
  • Complex Problem-solving
  • New hire training
  • Inventory
  • Staff management
  • Basic accounting
  • Organizational growth
  • Financial records oversight
  • Courteous
  • Team leadership
  • Strategic planning
  • Project management
  • Shift scheduling
  • Policy implementation
  • New hire processing
  • Payroll processing
  • Time sheet review
  • Payroll administration
  • Accounts receivable
  • Financial reports
  • Accounts payable
  • Spreadsheet creation
  • Exceptional Microsoft Excel skills

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Bartender

WD Las Cruces
10.2021 - Current

HR Executive/recruiting Manager

LE Electric
07.2020 - 05.2021

Fiscal Assistant

NMSU Advancement
12.2019 - 07.2020

Accounts Receivable/field Investigator Assistant

Robertson Engineering Services
09.2019 - 12.2021

Manager

The Gym Las Cruces
08.2019 - 12.2021

Advocate

La Pinon Sexual Assault Clinic
09.2015 - 08.2019

Bachelor In Psychology - Psychology

New Mexico State University

Bachelors In Criminal Justice - Criminal Justice

New Mexico State University

Summary

Dynamic professional with extensive experience in customer service and team leadership, notably at The Gym Las Cruces. Proven ability to enhance operational efficiency and resolve conflicts effectively. Skilled in financial records oversight and strategic planning, demonstrating a strong commitment to organizational growth and exceptional multitasking abilities.

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Angelica Munoz