Omar Mohammad
Lewis Center
Summary
Ambitious and dedicated relationship builder. Excel at working to overcome obstacles in any work environment as a team. Highly motivated to help customer needs. Committed to fostering a positive and collaborative work culture, I am eager to contribute my skills and passion to further the success of any organization.
Overview
5
5
years of professional experience
Work History
Sales Manager
Morris Furniture Co., Inc.
07.2022 - Current
- Performed a full audit of inventory and sales reports, ensuring accuracy
- Monitor the team’s performance and provide feedback and coaching to improve skills
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Monitored all sales strategies and achieved goals
- Coordinate with other sales representatives to ensure that quotas are being met and company standards are being upheld
- Established personal connections with customers, exceeding customer service expectations.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
Operations Manager
IHG Hotels & Resorts
05.2021 - 06.2022
- Oversee operations of different departments assisting in all areas to ensure proper customer service and hotel standards are all met
- Resolving customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
- Recruit, train, schedule, motivate, incentivize, appraise and evaluate teams on performance, ensure smooth process flows between different departments;
- Courteously and accurately answering inquiries from potential guests and accepts hotel reservations
- Monitor and maintain customer ratings/scores
- Allocating rooms to expected arrivals after checking the guest's preferences and special requests
Front Desk Associate/ Audit
Marriott International
06.2020 - 11.2020
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Greeting, welcoming and directing guests into the hotel
- Answering phone calls guest requests
- Assist in creating reservations
- Work with the housekeeping staff to ensure rooms are ready for new guests
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Learning about local attractions and amenities, including supermarkets, restaurants, bars, and public spaces, to better serve guests
- Keeping the lobby and entrance areas clean and tidy
- Dealing with guest complaints and inquiries
Education
Finance -
SNHU
Columbus, Ohio11.2025
High School Diploma -
Deleware
Columbus, OH05.2021
Skills
- Microsoft Office
- Computer skills
- Microsoft Excel
- Computer literacy
- Customer service
- Communication skills
- Guest services
- Leadership
- Bilingual
- Time management
- Operations management
- Relationship building
Timeline
Sales Manager
Morris Furniture Co., Inc.
07.2022 - Current
Operations Manager
IHG Hotels & Resorts
05.2021 - 06.2022
Front Desk Associate/ Audit
Marriott International
06.2020 - 11.2020
Finance -
SNHU
High School Diploma -
Deleware
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