Omar Mojadaddi

Manage enterprise Windows infrastructure across cloud and on-premises environments, supporting virtualization, endpoint management, backups, monitoring, DNS, and identity services. Work closely with infrastructure and security teams to maintain system reliability, performance, and operational security.

• Managed hybrid on-premises and AWS server infrastructure to ensure enterprise system reliability, security, and performance.
• Administered Windows Server environments, Hyper-V virtualization, Active Directory, and cloud infrastructure across enterprise systems.
• Managed enterprise infrastructure including Intune, Entra ID, DNS, backups, virtualization, and endpoint management solutions.
• Maintained and supported enterprise server infrastructure, backup systems, and security policies across cloud and on-premises environments.
• Administered enterprise infrastructure and virtualization platforms while supporting system security, monitoring, backup, and disaster recovery operations.

• Azure AD & Microsoft 365 Management – Managed user accounts, groups, access policies, and licensing across Azure AD and M365.
• User Onboarding & Offboarding – Handled account provisioning, device setup, and access management.
• IT Support – Provided technical support for users, troubleshooting Azure AD, M365, and device issues.
• Device & Inventory Management – Managed company devices, deployment, and lifecycle tracking.
• VOIP Administration – Configured and maintained the VOIP system, call routing, and user settings.
• Server Updates & Security – Deployed patches, updates, and security configurations for servers.
• Microsoft 365 Environment – Configure VMs, SharePoint, Outlook policies, and Teams governance.

• Providing third party support for Caterpillar Inc.
• Test, maintain, and monitor computer programs and systems.
• Level 3 support for Microsoft Windows Systems.
• Building and maintaining Groups/Users in Active Directory
• Expand or modify systems to serve new purpose or improve work flow.
• Keeping up-to date with all Dell desktops and laptops by taking certificates every month.
• Assessed business requirements to create focused solutions.

Universal Representative for DirecTV, Dish, and Internet.

• Internet Support – Configured cable modems and WiFi routers, troubleshot connectivity issues, and coordinated with circuit providers to verify signal integrity. Worked with onsite technicians to identify network errors and resolve site-wide outages.
• Cable Services – Served as a sales representative for DirecTV and Dish, assisting clients with package selection, equipment purchases, and scheduling installations. Provided technical support to ensure service functionality and handled billing inquiries.

• Product & Service Promotion – Promoted company products and services, aligning offerings with client needs.
• Customer Support – Provided technical assistance for Apple iTunes, supporting iPhone, iMac, and iPad users.
• Client Interaction – Addressed customer inquiries using a computerized system, ensuring accurate and timely responses.
• Needs Assessment – Educated customers on available services and identified solutions tailored to their needs.
• Process Improvement – Assisted in planning and implementing department goals, providing recommendations to enhance efficiency and effectiveness.