Omar Orozco-Medrano
El Paso,TX
Summary
Security Officer providing visible patrol coverage, guest support, and rapid response across a busy entertainment venue. Delivers conflict resolution, verbal de-escalation, emergency response, and customer service while protecting customers, staff, and property. Licensed by the Ysleta Del Sur Pueblo Gaming Commission and trusted to make quick decisions in medical and security situations.
Recently completed trucking school and obtained my class A CDL. Excited to work and gain experience in the truck driving industry.
Overview
2
2
Certifications
2027
2027
years of professional experience
Work History
Call Service Represenative
Alorica
- Handled 12 customer calls daily while resolving service questions and package requests.
- Explained DirecTV packages, policies, and equipment details to support accurate customer decisions.
- Resolved service issues through bilingual communication, problem solving, and calm conflict de-escalation.
- Maintained punctual, organized call handling while coordinating with teammates on customer requests.
Security Officer
SpeakingRock Casino
2023.02 - 2026.03
- Monitor 200 visitors per shift while maintaining visible presence across casino floors and outdoor event areas.
- Provide security for customers and staff across the casino, using bilingual customer service to support a safe guest experience.
- Conduct foot patrols inside the casino, staying alert to suspicious activity and reporting concerns promptly.
- De-escalate confrontations verbally, applying conflict resolution skills to keep interactions controlled and professional.
- Use quick decision-making and oral communication to coordinate responses during fast-moving security situations.
- Maintain access control awareness and follow licensing requirements from the Ysleta Del Sur Pueblo Gaming Commission.
Security Officer
Ruiz Protective Services
2016.09 - 2022.01
- Conduct 10 patrols per shift across the Sun Metro bus lot to monitor activity and support site security.
- Check in 25 visitors and vendors per day, applying access control procedures and verifying entry to the site.
- Provide courteous customer service to visitors and support staff with timely assistance as needs arise.
- Assist with money transport to and from armored trucks while following security level 3 clearance requirements.
- Report concerns promptly and use conflict de-escalation to support safe outcomes for visitors and staff.
Call Service Represenative
Alorica
2014.03 - 2016.01
- Sold DirecTV packages to incoming customers by tailoring recommendations to their service needs.
- Provided clear support on company policies and equipment, including ATT and DirecTV service details.
- Worked in a high-volume call center environment serving multiple clients while staying organized and dependable.
BIT Associate
Walmart
2012.05 - 2013.12
- Unloaded incoming trucks and organized merchandise by label and location for efficient store stocking.
- Tracked store inventory and kept merchandise sorted to support accurate product placement.
- Assisted customers in the backroom, delivered items to vehicles, and communicated in a bilingual setting when needed.
Education
High School Diploma - undefined
Bel Air High School
El Paso, TX2011-06
Skills
- Access control
- Incident reporting
- Emergency response procedures
- Conflict de-escalation
- Patrol operations
- Customer service
- Bilingual
- Teamwork
- Problem solving
- Time management
Certification
Certified Gaming License
Timeline
Security Officer
SpeakingRock Casino
2023.02 - 2026.03
Security Officer
Ruiz Protective Services
2016.09 - 2022.01
Call Service Represenative
Alorica
2014.03 - 2016.01
BIT Associate
Walmart
2012.05 - 2013.12
High School Diploma - undefined
Bel Air High School
Call Service Represenative
Alorica