OMAR ORTEGA

Pacoima,CA

Summary

With over 15 years of extensive experience in customer service and sales, I bring a wealth of knowledge and a proven track record of success to any team. My strong organizational and technical skills, coupled with my proficiency in various software systems, enable me to efficiently manage and resolve escalated issues. I pride myself on maintaining a professional yet approachable demeanor, ensuring a positive and supportive customer experience. My background in administrative support, project management, and productivity enhancement allows me to thrive in dynamic environments and align my efforts with the company's goals.

Overview

years of professional experience

Work History

Sales Manager

Pinnacle Medical Waste Solutions

Burbank, CA

01.2022 - Current

Developed sales strategies to drive growth, surpassing targets with innovative approaches and in-depth market analysis.
Managed contract lifecycle from negotiation to renewal, ensuring favorable terms and regulatory compliance. Fostered long-term client relationships for ongoing business and repeat contracts.
Stay current with industry standards and regulations in medical waste management. Utilize advanced software to manage customer databases, track waste pickups, and ensure legal compliance.

Customer Service Representative III

Amgen

Thousand Oaks, CA

07.2014 - 11.2021

Enhanced efficiency by accurately managing check and credit processing for all expired products distributed to wholesalers.
Performed thorough manual assessments of product returns to maintain quality control.
Troubleshot invoice issues for credits and offsets.
Conducted monthly analysis of returns data and prepared detailed reports.

Education

High School Diploma -

Burbank High School

Burbank, CA

06-1996

Skills

Extensive experience in administrative support in fast-paced environments
Strong organizational, technical, and interpersonal skills

Detail-oriented and resourceful in completing projects
Capable of multi-tasking effectively and efficiently

Early Career Experience

Pre-authorization Socialist II, Boston Scientific, Valencia, Ca.
Claims Inquiry Representative, MedPoint Management, Woodland Hills, Ca.
Customer Service Representative, Quest Diagnostics, West Hills, Ca.
Supply Order Sales Representative, Medtronic Diabetes, Northridge, Ca.

References

References available upon request.

Timeline