Omar Peralta
Sarasota
Summary
Dynamic Service Advisor with extensive experience at Caliber Collision, excelling in customer service and repair estimation. Proven ability to resolve issues swiftly while enhancing customer satisfaction. Skilled in technical troubleshooting and knowledgeable in CCC and Mitchell estimating software, consistently delivering accurate estimates and fostering a positive service environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Advisor
Crash Champions
Sarasota
03.2025 - 12.2025
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Resolved customer complaints in an efficient and courteous manner.
- Managed customer follow-ups to ensure satisfaction throughout the service process.
Service Advisor
Caliber Collision
Bradenton
12.2024 - 06.2025
- Provided clear explanations of repair processes and timelines to customers.
- Assisted customers with inquiries about vehicle repairs and services.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
General Manager
Crash Champions
Sarasota
07.2024 - 05.2025
- Oversaw daily operations to ensure efficient workflow and quality service.
- Managed staff scheduling to optimize team performance and coverage.
- Conducted regular inspections to maintain facility standards and compliance.
- Resolved customer issues promptly to enhance satisfaction and loyalty.
- Led team meetings to communicate goals, updates, and performance expectations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
Service Advisor
Caliber Collision
Sarasota
02.2023 - 07.2023
- Assisted customers with inquiries about vehicle repairs and services.
- Provided clear explanations of repair processes and timelines to customers.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
Service Advisor
Caliber Collision
St. Petersburg
05.2022 - 02.2023
- Provided clear explanations of repair processes and timelines to customers.
- Managed customer follow-ups to ensure satisfaction throughout the service process.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
Assistant Manager
Caliber Collision
Tampa
06.2021 - 05.2022
- Assisted in managing daily operations and workflow efficiency.
- Supervised staff training programs to enhance technical skills and customer service.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Scheduled appointments and managed service workflow efficiently.
- Assisted customers with inquiries about vehicle repairs and services.
- Processed payments and handled customer transactions accurately.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
Parts Manager
Caliber Collision
Tampa
02.2019 - 06.2021
- Coordinated with suppliers to order automotive parts and materials.
- Implemented organization systems for efficient warehouse operations.
- Monitored delivery schedules to optimize workflow in the shop.
- Maintained records of all orders placed, received, and shipped.
- Mirror matching.
- Statements and invoicing.
- Training and development.
Auto Body Technician
calibercollision
Tampa
06.2016 - 02.2019
- Repaired or replaced body parts to restore vehicle structure and appearance.
- Inspected vehicles for damage and determined necessary repairs.
- Maintained a clean and organized work area to promote safety standards.
- Replaced damaged body panels with new or recycled OEM parts.
- Welded replacement parts into place using MIG and TIG welding equipment.
- Performed diagnostic tests on vehicles to detect issues and root causes.
- Assisted in maintaining a clean workspace by sweeping floors and disposing of hazardous materials properly.
Auto Body Technician
simplistic Fabrications
Tampa
10.2015 - 06.2016
- Restored vehicle structure and appearance by repairing or replacing body parts.
- Disassembled and reassembled vehicle components as required during repair processes.
- Sanded, refinished, and painted car bodies to enhance visual appeal and value.
- Executed custom fabrication and fitment to meet specific client needs.
- Performed mechanical repairs and replacements to ensure optimal vehicle functionality.
- Installed custom or aftermarket parts to improve performance and aesthetics.
Education
Associate of Science - Auto Collision And Refinishing
Pinellas Techinical Collage
St. Petersburg, FL04-2016
High School Diploma -
Leto Comprehensive H.S.
Tampa, FL05-2001
Skills
- Customer service
- Repair estimation
- Technical troubleshooting
- Vehicle maintenance
- Appointment scheduling
- Team leadership
- Knowledge of CCC and Mitchell estimating software
- Vehicle knowledge
- Microsoft programs knowledge
Affiliations
- vehicle restoration
- hicking and nature
- carpentry
- video games
- grilling and cooking
Languages
Spanish
Professional
Accomplishments
- caliber service advisor month six times, Part department zero dollar pending credits 7months in a row. Platinum award for excellence in caliber owners manual.
- Trained Ten parts managers in their department and seven Service advisors
Certification
- I-car certification on welding, structural, aluminum, hybrid and electric vehicles.
Timeline
Service Advisor
Crash Champions
03.2025 - 12.2025
Service Advisor
Caliber Collision
12.2024 - 06.2025
General Manager
Crash Champions
07.2024 - 05.2025
Service Advisor
Caliber Collision
02.2023 - 07.2023
Service Advisor
Caliber Collision
05.2022 - 02.2023
Assistant Manager
Caliber Collision
06.2021 - 05.2022
Parts Manager
Caliber Collision
02.2019 - 06.2021
Auto Body Technician
calibercollision
06.2016 - 02.2019
Auto Body Technician
simplistic Fabrications
10.2015 - 06.2016
Associate of Science - Auto Collision And Refinishing
Pinellas Techinical Collage
High School Diploma -
Leto Comprehensive H.S.