Omar Quinones
Fullerton,CA
Summary
Dedicated Customer Success professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
22
22
years of professional experience
Work History
Customer Experience Manager
SMIOTA
07.2021 - Current
- Onboard and train clients on product
- Developed and maintained strong, long-lasting customer relationships
- Created internal/external training documents
- Proactively identify areas of improvement for the product
- Oversee Internal department growth
- Managed and trained a team of 3 employees in the CS Department.
Customer Success Manager
PARCEL PENDING
07.2019 - 07.2021
- Maintain a portfolio of 500+ clients
- Onboard and educate clients on the product
- Trouble shooting product related issues
- Build and maintain client relationships to ensure retention.
Quality Control Director
CHIEF PROTECTIVE SERVICES
01.2002 - 06.2019
- Customer service and client retention
- Training and preparing key personnel for advancement and managerial positions
- Creating and maintaining post instruction manuals for all clients
- Incident investigations and internal audits
- Sales and marketing
- Coordinate and management events for clients
- Conducted new employee orientations
- Provide clients with security plan consultations.
Education
General Education -
Fullerton Community College
General Education -
Valencia High School
01.1999
Skills
- Team motivation and development
- Conflict resolution
- Cross-Functional Collaboration
- Leadership
- Communication
- Problem solver
- Account Management
- CRM software proficiency
- Training and Onboarding
Timeline
Customer Experience Manager
SMIOTA
07.2021 - Current
Customer Success Manager
PARCEL PENDING
07.2019 - 07.2021
Quality Control Director
CHIEF PROTECTIVE SERVICES
01.2002 - 06.2019
General Education -
Fullerton Community College
General Education -
Valencia High School