Jonatan Cardona Villa
Brooklyn,NY
Summary
Customer service and sales leader with proven success in team training, problem-solving, and performance enhancement. Highly organized and proactive, demonstrating strong communication skills and a commitment to driving results. Focused on supporting business growth through effective strategies and team development.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Experience Manager
The Home Depot
Brooklyn, New York
05.2024 - Current
- Managed daily store operations, ensuring high customer service standards, inventory management and effective staff scheduling.
- Analyzed customer feedback data to identify areas of improvement in the customer experience.
- Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
- Resolved customer complaints by actively listening, documenting details, and proposing solutions.
- Facilitated daily huddles to align team on sales, safety, and service goals and progress.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting safety, store appearance and customer service.
- Mentored employees to enhance sales, promote services, and drive credit for retail productivity.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Department Supervisor
Home Depot
Queens, NY
07.2022 - 05.2024
- Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
- Trained and mentored team members to promote safety, productivity, and customer service.
- Worked closely with Pro and Specialty departments in order to ensure a seamless end-to-end experience for customers.
- Established relationships with external vendors that are essential for providing superior levels of support during peak times.
- Addressed employee issues and conflicts by provide feedback, coaching, and accountability.
- Delegated tasks appropriate to individual employees to provide development opportunities.
Sales & Receiving Associate
The Home Depot Inc
Jamaica, NY
09.2020 - 07.2022
- Educated customers on product features and proper application, driving sales success.
- Drove customer service by engaging knowledgeably and courteously with clients.
- Verified incoming shipments against purchase orders, resolving discrepancies with suppliers.
- Coordinated communication between vendors, transportation companies, and internal departments for delivery scheduling.
- Operated forklifts and hand trucks to efficiently load, unload, transport, and store goods.
Project Manager
RC Stucco & Concrete LLC
Fountain, CO
06.2018 - 08.2020
- Evaluated architectural plans and consulted with clients to gain deep understanding of project scope and objectives.
- Illustrated strong knowledge base of industry best practices such as choosing most optimal tools and materials for each project.
- Maintained daily communication with vendors to drive forward progress of project.
- Properly installed exterior finishes through accurate reading of blueprints and schematics.
- Communicated and enforcing deadlines to teams of 12
Education
High School Diploma -
Fountain Fort Carson High School
Fountain, CO05-2018
Skills
- Relationship building
- Data analytics
- Strategic planning
- Customer Focus
- Team development
- Attention to detail
- Problem solving
- Communication
- Organizational abilities
- Training and development
- Adaptability
- Self-motivation
- Decision making
- Inventory management
- Workplace safety
- Reliability and consistency
- Bilingual in Spanish
Certification
OSHA 30
Timeline
Customer Experience Manager
The Home Depot
05.2024 - Current
Department Supervisor
Home Depot
07.2022 - 05.2024
Sales & Receiving Associate
The Home Depot Inc
09.2020 - 07.2022
Project Manager
RC Stucco & Concrete LLC
06.2018 - 08.2020
High School Diploma -
Fountain Fort Carson High School