Omar Rivera
San Antonio,TX
Summary
Personable and meticulous leadership professional with over 10 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Customer-oriented and energetic team player with expertise in customer relationship management, conflict resolution, safety protocol, regulatory compliance and time management. Highly qualified for the available position. Loyal and dedicated professional that always goes the extra mile gaining trust and working with minimum supervision.
Overview
11
11
years of professional experience
Work History
Service Technician
Audi Lubbock
Lubbock, Texas
10.2025 - Current
- Diagnosed Audi vehicles using factory scan tools and repair manuals.
- Performed warranty repairs following Audi Lubbock dealership service procedures.
- Inspected customer vehicles for brakes, tires, fluids, and safety concerns.
- Replaced worn parts using hand tools, lifts, and shop equipment.
- Documented repair orders with clear notes, findings, and completed work.
- Tested vehicle systems after service to verify proper operation.
- Communicated repair needs with service advisors and technicians.
Service Advisor
Audi Dominion
San Antonio, Texas
04.2024 - 10.2025
- Greeted Audi customers and documented vehicle concerns during service intake.
- Wrote repair orders using dealership systems and factory service descriptions.
- Coordinated with Audi technicians to relay diagnostics and repair updates.
- Explained maintenance recommendations and warranty coverage to customers.
- Scheduled service appointments and managed loaner vehicle arrangements.
- Reviewed multipoint inspection results with customers and recommended needed repairs.
- Processed warranty claims and supported accurate repair order documentation.
Parts Manager
Audi Lubbock
Lubbock, TX
05.2022 - 05.2024
- Built positive vendor relationships through clear communication and reliable follow-up.
- Tracked inventory levels for parts, tools, and supplies.
- Reviewed pricing trends to support cost savings.
- Set up delivery timelines for incoming orders.
- Kept records for orders placed, received, and shipped.
- Prepared paperwork for ordering parts, supplies, and equipment.
- Created reports to monitor inventory use and performance metrics.
- Checked stock levels often to help prevent backorders or shortages.
- Worked with other departments to support timely deliveries.
- Managed employee schedules and daily work assignments.
- Set individual parts inventory levels to support balanced stock and stronger inventory turns.
Automotive Technician
Audi Dominion
San Antonio, TX
11.2021 - 05.2022
- Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
- Diagnosed mechanical problems using specialized computer software and diagnostic tools.
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
- Inspected vehicle engines and other components to identify potential issues.
Car Salesperson
Audi Dominion
San Antonio, TX
10.2020 - 11.2021
- Greeted customers and provided product information.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Advised customers on financing options and warranties available for their purchase.
- Developed relationships with potential buyers through phone calls and emails.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Attended weekly staff meetings to discuss new marketing initiatives and customer feedback.
- Participated in trade shows and other industry events in order to promote products offered by the dealership.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
Parts Counter Person
Audi Dominion
San Antonio, TX
05.2019 - 10.2020
- Assisted customers with parts selection and ordering.
- Provided technical advice regarding parts and accessories.
- Researched parts availability, pricing and delivery times.
- Organized shelves in order to create an efficient working environment.
- Processed customer orders for automotive parts, supplies and tools.
- Answered incoming phone calls from customers seeking assistance or information about products or services offered.
- Utilized computer system to check part numbers, prices, availability and special order items.
- Managed all aspects of purchasing including requisitions, purchase orders, invoices and returns.
Electric Trouble Shooter & Quality Inspector
REV Group
Orlando, Florida
05.2015 - 05.2019
- Troubleshoot 12v System
- Inspect quality at the source
- Lead Installer
- Work off workmanship defects
- Wrote detailed reports outlining performance, quality and defect rates.
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
Education
High School Diploma -
Colegio Maria Auxiliadora
Carolina, Puerto Rico2007
Diesel Mechanics Technology - Mechanics
Automeca Technical College
Caguas, Puerto Rico, Puerto Rico Puerto Rico2008
Programmed Fuel Injection - Mechanics
Automeca Technical College
Caguas, Puerto Rico2009
Skills
- Excellent multi-tasker
- High-energy attitude
- MS Office proficient
- Organizational strengths
- Superb sales professional
- Effective team player
- Detail-oriented
- Time management
- Inventory control procedures
- Adaptive team player
- Fluent in English and Spanish
- Strong communication skills
- Fast Learner
Timeline
Service Technician
Audi Lubbock
10.2025 - Current
Service Advisor
Audi Dominion
04.2024 - 10.2025
Parts Manager
Audi Lubbock
05.2022 - 05.2024
Automotive Technician
Audi Dominion
11.2021 - 05.2022
Car Salesperson
Audi Dominion
10.2020 - 11.2021
Parts Counter Person
Audi Dominion
05.2019 - 10.2020
Electric Trouble Shooter & Quality Inspector
REV Group
05.2015 - 05.2019
High School Diploma -
Colegio Maria Auxiliadora
Diesel Mechanics Technology - Mechanics
Automeca Technical College
Programmed Fuel Injection - Mechanics
Automeca Technical College