Omar Rojo
Eagle Pass,TX
Summary
Motivated and dependable professional with experience across customer service, hospitality, retail, and supervisory roles. Strong background in team leadership, guest relations, inventory management, and fast-paced operational environments. Known for reliability, adaptability, and a strong work ethic.
Overview
8
8
years of professional experience
Work History
Store Associate
AutoZone
01.2023
- Assist customers in identifying automotive parts and solutions
- Process purchases, returns, and inventory lookups
- Restock shelves and maintain product displays
- Support incoming shipments and inventory organization
Grocery Stocker
H-E-B
01.2023 - Current
- Stock grocery shelves efficiently and accurately according to store planograms
- Rotate products to maintain freshness and reduce waste
- Assist customers with locating items and answering product questions
- Maintain clean, organized aisles and backroom areas
- Support inventory counts and restocking during peak hours
Associate
Lowe’s
01.2022 - 01.2023
- Provide customer service across assigned department
- Assist with locating products, answering questions, and offering recommendations
- Stock merchandise and maintain organized aisles
- Operate registers and support front-end operations as needed
- Help with inventory counts and freight processing
Players Club Supervisor
Kickapoo Lucky Eagle Casino
01.2020 - 01.2022
- Supervise Players Club staff and daily operations
- Train new team members on customer service, promotions, and system procedures
- Resolve guest concerns and ensure high-quality service
- Oversee player rewards, promotions, and account management
- Maintain compliance with casino policies and gaming regulations
Valet
Kickapoo Lucky Eagle Casino
01.2019 - 01.2020
- Greet guests and provide professional valet service
- Safely park, retrieve, and manage guest vehicles
- Maintain traffic flow and ensure safety in valet areas
- Deliver excellent customer service and assist guests with luggage or directions
Barback
Kickapoo Lucky Eagle Casino
01.2018 - 01.2020
- Support bartenders by restocking liquor, beer, mixers, and supplies
- Maintain cleanliness of bar areas, glassware, and equipment
- Assist with inventory rotation and product organization
- Provide quick support during high-volume service periods
- Ensure compliance with safety and alcohol-service standards
Education
High School Diploma -
Eagle Pass High School
Eagle Pass, TX06-2017
Skills
- Customer Service & Guest Relations
- Team Leadership & Training
- Inventory & Stock Management
- Cash Handling & POS Systems
- Fast-Paced Environment Adaptability
- Communication & Problem-Solving
- Safety & Compliance Awareness
Accomplishments
Graduated from H‑E‑B’s Partner Development Series, gaining advanced skills in leadership, coaching, and operational excellence to better support team success.
Languages
Spanish
Native or Bilingual
Timeline
Store Associate
AutoZone
01.2023
Grocery Stocker
H-E-B
01.2023 - Current
Associate
Lowe’s
01.2022 - 01.2023
Players Club Supervisor
Kickapoo Lucky Eagle Casino
01.2020 - 01.2022
Valet
Kickapoo Lucky Eagle Casino
01.2019 - 01.2020
Barback
Kickapoo Lucky Eagle Casino
01.2018 - 01.2020
High School Diploma -
Eagle Pass High School