Omar Ruelas
Roseville,CA
Summary
I’ve always had a good drive and work ethic no matter where or what I’ve done in my life. I’m a motivated Service Manager knowledgeable about mechanical service needs. Expert in operating vehicles, purchasing parts and satisfying customers. Driven to maintain reputation of excellence by keeping service operations cost-effective, speedy and high-quality.
Overview
14
14
years of professional experience
Work History
Service Advisor
Tesla
Rocklin, CA
11.2023 - 06.2024
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
RV Service Manager
Bill Eads Rv's Motorhomes & Travel Trailers
Loomis, CA
03.2019 - 06.2023
- Created annual department budget, aligning with organization's financial and operational objectives.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Reviewed inventory levels and ordered supplies to keep products in stock.
Service Advisor
Bill Eads Rv's Motorhomes & Travel Trailers
Rocklin, CA
03.2017 - 03.2019
- Documented and scoped actions taken to resolve issues after service calls.
- Recommended additional, useful services to customers to increase overall sales.
- Contributed to business growth by confirming customer satisfaction with service and quality.
Soccer Referee
Roseville Youth Soccer Club
Roseville, CA
06.2010 - 09.2018
- Clarified rules and resolved disputes between coaches, players and spectators.
- Awarded points, verified score calculations and communicated end-of-game results to teams and spectators.
- Maintained neat, professional appearance as trusted and fair officiant for soccer games across [Location].
Detailer
Bill Eads Rv's Motorhomes & Travel Trailers
Rocklin, CA
07.2016 - 06.2017
- Detailed RVs to ensure they are presentable for customer
- Carried out any task assigned no matter what it was
- Always punctual with deadlines and being on time for work
Education
Some College (No Degree) - Electrical Engineering
Sierra College
Rocklin, CASkills
- Goal Setting
- Shift Scheduling
- Relationship Building
- Estimating and Quoting
- Punctual
- Team Creator
Languages
Spanish
Native or Bilingual
Timeline
Service Advisor
Tesla
11.2023 - 06.2024
RV Service Manager
Bill Eads Rv's Motorhomes & Travel Trailers
03.2019 - 06.2023
Service Advisor
Bill Eads Rv's Motorhomes & Travel Trailers
03.2017 - 03.2019
Detailer
Bill Eads Rv's Motorhomes & Travel Trailers
07.2016 - 06.2017
Soccer Referee
Roseville Youth Soccer Club
06.2010 - 09.2018
Some College (No Degree) - Electrical Engineering
Sierra College