Omar Sahloul
Arlington,TX
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. With 19 years of experience.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Kroger Pharamacy
04.2015 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Worked in production area of
pharmacy, counting and putting labels on prescriptions. - Helped stocked inventory when shipment
came in. Arranged drugs on shelves in ABC order - Checked out customers using register
- Handled insurance problems by calling third party to resolve
problem in a timely manner - Able to perform refills request for
customers. Directed all consultations to pharmacist.
Certified Pharmacy Technician
Humana Centerwell Pharmacy
09.2013 - Current
- Performed data entry of prescriptions sent it from patients. Process refill request sent it from md office. Enter
prescriptions sent it from dr office. - Accurately entering prescription information for patient. Identify issues and sent it to appropriate department for resolution. Work closely with pharmacists to minimize
potential problems. - Collect and enter broad-based information required for timely accurate processing of prescriptions for our members.
- Assist new employees in our process when it comes to processing prescriptions.
- Receive inbound calls from patients, Dr offices and pharmacies. Make outbound calls to
Dr offices for new prescriptions and refills on patient behalf. - Reach out to Dr offices for clarifications
on prescriptions and related orders. Make outbound calls to pharmacies to initiate transfers of
prescriptions. - Resolve rejections and other Adjudication issues.
- Transfer all Prior Authorization requests to appropriate department.
- Place orders on hold when too early to fill. transfer all soft dur rejects to Pharmacist.
- Informed members when their insurance plans were terminated.
Certified Pharmacy Technician
Medco Health Solutions
09.2008 - 09.2013
- Entered and processed prescription drugs from patient and dr's office.
- Conducted quality checks during order completion.
- Assist pharmacists with prescription processing. Maintain efficiency while providing quality service to patients and clients.
- Identify problems and work with management to
achieve a resolution. - Resolved any issues on orders left unclear from other technicians.
- Place doctor calls in a team calling environment.
- Place and receive calls from patients regarding diabetic supplies.
- Worked QA and FT Protocol.
Certified Pharmacy Technician
CVS Pharmacy
01.2005 - 07.2011
- Assisted pharmacist by performing data entry of prescriptions. Worked in production area of pharmacy, counting and putting labels on prescriptions.
- Helped stocked inventory when shipment
came in. Arranged drugs on shelves in ABC order. - Checked out customers using register. Answered
incoming calls from doctors and patients. - Handled insurance problems by calling third party to resolve
problem in a timely manner. - Handled drive thru and all phone calls from customers.
- Able to perform refills request for customers. Directed all consultations to pharmacist.
Education
Bachelor of Science - Biology
The University of Texas At Arlington
Arlington, TX12.2007
Skills
- Problem-solving skills
- Insurance Billing
- HIPAA Regulations
- Medication Dispensing
- Pharmaceutical Calculations
- Team Collaboration
- Data Entry
- Attention to Detail
- Customer Service
- Cash Register Operations
- Insurance processing
- Prescription Filling and Labeling
Certification
- CPhT - Certified Pharmacy Technician PTCB certified
- certified by the Texas State Board of Pharmacy
Timeline
Certified Pharmacy Technician
Kroger Pharamacy
04.2015 - Current
Certified Pharmacy Technician
Humana Centerwell Pharmacy
09.2013 - Current
Certified Pharmacy Technician
Medco Health Solutions
09.2008 - 09.2013
Certified Pharmacy Technician
CVS Pharmacy
01.2005 - 07.2011
Bachelor of Science - Biology
The University of Texas At Arlington
- CPhT - Certified Pharmacy Technician PTCB certified
- certified by the Texas State Board of Pharmacy
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