Omar Sawyers
Hollywood,Fl
Summary
Diligent customer service professional successfully satisfying different customers with creative and knowledgeable solutions. Lead teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Time Management Customer Service Oracle software Problem-Solving Microsoft Office Patient care Coordination Ability to multitask Positive attitude Critical thinking
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Human Resources Recruiting Coordinator
Ecco Group USA
Deerfield Beach, Florida
12.2022 - Current
- Create and enforce a recruiting plan
- Write job descriptions and post them online and in newspapers
- Assess incoming resumes
- Screen potential employees
- Conduct interviews by phone or in person
- Maintain interview and hiring records
- Prepare hiring paperwork and information packets
- Handle the orientation of new employees
Timeshare Sales Consultant
Wyndham Destinations, Worldmark by Wyndham
Orlando, FL
06.2022 - 11.2022
- Serve as a positive and professional brand ambassador for
- Conduct face-to-face presentations in our state-of-the-art sales centers located at one of our award-winning resorts. Find commonality with prospective and/or current owners. Communicate the benefits of traveling with Wyndham Destinations. Generate sales through initializing transactions and utilizing proper closing techniques. Leads are prequalified and provided by the company. Attend ongoing, advanced sales and career training
Front Desk Supervisor
Wyndham Lake Buena Vista Disney Springs Resort
Orlando, FL
12.2021 - 06.2022
- Works to achieve a friendly atmosphere for fellow associates and hotel guests
- Displays exemplary performance as an example for the staff to emulate
- Performs training and revenue management strategies with the staff
- Supervises Guest Representatives, Night Auditors and acts as Manager on Duty as needed
- Produces accurate financial reports on time
- Ensures that policy and procedure are followed and administered consistently
- Understands local health and safety codes
- Is knowledgeable about all brand standards
- Maintains a positive, cooperative work environment between personnel and management
FRONT OFFICE SUPERVISOR
Ramada By Wyndham
Panama City Beach, Fl
02.2020 - 12.2021
- Education
- Interviewed, hired, coached, and developed front-office associates
- Drove sales and maximized revenue by up-selling rooms and amenities
- Assisted guests by displaying knowledge of hotel property
- Local attractions and hours of operation of hotel outlets and services
- Processed check-ins and check-outs, created reservations, and processed special requests.
HIV PREVENTION COUNSELOR, Ministry of Health
Montego
09.2016 - 08.2019
- Bay, SJ
- Educated clients about living with HIV, preventing further transmission, benefits and challenges of HIV care and treatment, and access to resources
- Identified and developed a client-directed treatment plan to monitor ongoing goal achievement
- Travelled to street venues to conduct several HIV tests and collaborated with case managers to assist clients in identifying resources for mental health treatment, substance abuse programs, domestic violence services and housing assistance.
Education
Colbourne College University
08.2018 - 02.2020
Certification: Phlebotomy Technician - undefined
School for Public Health and Health Technology
High School Diploma -
Manchester High School
09.2010 - 06.2014
Certification - Phlebotomy Technician
School For Public Health And Health Technology
Kingston Jamica 09.2015 - 01.2016
No Degree - Aerodynamics, Flight Theory, Meteorology, Communic
Colbourne College University
Kingston Jamaica 05.2001 -
Skills
Time Management
undefinedTimeline
Human Resources Recruiting Coordinator
Ecco Group USA
12.2022 - Current
Timeshare Sales Consultant
Wyndham Destinations, Worldmark by Wyndham
06.2022 - 11.2022
Front Desk Supervisor
Wyndham Lake Buena Vista Disney Springs Resort
12.2021 - 06.2022
FRONT OFFICE SUPERVISOR
Ramada By Wyndham
02.2020 - 12.2021
Colbourne College University
08.2018 - 02.2020
HIV PREVENTION COUNSELOR, Ministry of Health
09.2016 - 08.2019
Certification - Phlebotomy Technician
School For Public Health And Health Technology
09.2015 - 01.2016
High School Diploma -
Manchester High School
09.2010 - 06.2014
No Degree - Aerodynamics, Flight Theory, Meteorology, Communic
Colbourne College University
05.2001 -
Certification: Phlebotomy Technician - undefined
School for Public Health and Health Technology
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