Omar Seerattan
Elmont
Summary
Dynamic customer service professional with a proven track record, excelling in workflow management and coaching teams to enhance service delivery. Adept at strategic planning and policy development, I drive operational excellence while maintaining a calm demeanor in challenging situations, ensuring high customer satisfaction and team efficiency.
Overview
32
32
years of professional experience
Work History
Front Desk Receptionist
Chevrolet Motors
03.2025 - Current
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Customer Service Supervisor
Cost Price Discount
03.2012 - 11.2014
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Identified customer service trends to provide recommendations for process and procedural improvements.
Supervisor
Mazon Discount Stores
05.1994 - 11.2011
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed detailed plans based on broad guidance and direction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
High School Diploma -
Woodbrook Secondary
Trinidad And TobagoSkills
- Workflow management
- Coaching and mentoring
- Task delegation
- Strategic planning
- Policy and procedure development
- Schedule development
Timeline
Front Desk Receptionist
Chevrolet Motors
03.2025 - Current
Customer Service Supervisor
Cost Price Discount
03.2012 - 11.2014
Supervisor
Mazon Discount Stores
05.1994 - 11.2011
High School Diploma -
Woodbrook Secondary