April Peloquin
Osseo,MN
Summary
Front Desk Receptionist
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Saint Therese of Oxbow Lake
Brooklyn Park, MN
03.2023 - Current
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors
- Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously
- Handled multi-line phone system and promptly transferred calls
- Monitored front desk traffic to support customer satisfaction
- Updated client contact information regularly in order to keep accurate records of communications sent out
- Assisted with completion of forms or sign-in procedures
- Welcomed on-site visitors and directed to appropriate personnel
- Maintained cleanliness and organization of public areas and conference rooms
Front Desk Receptionist
Villa of Osseo
Osseo, MN
04.2021 - 03.2023
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously
- Provided a high level of customer service to all clients
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors
- Performed data entry and administrative duties such as filing, scanning documents, updating databases
- Monitored front desk traffic to support customer satisfaction
Document Management Associate
ACTIVSTYLE
Minneapolis, MN
11.2016 - 04.2021
- Verified accuracy and integrity of supplied data against established standards
- Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities
- Monitored activities to assess compliance with records policies and document management regulations
- Completed documents and work requests according to company standards
- Identified department and user document management requirements by conducting in-depth needs assessments
Lead Pharmacy Technician
CVS Pharmacy
Coon Rapids, MN
08.2012 - 11.2016
- Collaborated with other departments within the organization to ensure optimal patient care.
- Interpreted physician's instructions accurately when preparing prescriptions.
- Dispensed appropriate medications while adhering to all state laws governing controlled substances.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Managed day-to-day operations of the pharmacy department including staffing schedules.
- Monitored staff productivity levels and provided guidance when needed.
- Developed policies and procedures for the efficient operation of the pharmacy department.
Pharmacy Technician
CVS HEALTH
Coon Rapids, MN
07.2004 - 08.2012
- Created new customer profiles and updated information in pharmacy computer systems
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests
- Established and updated patient profiles, including lists of medications and insurance details
- Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency
- Improved drug inventory management procedures to reduce waste and eliminate backorders or overstock
- Trained twenty new technicians to provide excellent customer service
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts
- Worked with insurance companies to process claims, resolve problems and obtain payments
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system
Pharmacy Technician
CUB FOODS
Maple Grove, MN
02.1994 - 07.2004
- Verified accuracy and integrity of supplied data against established standards
- Filed accurate weekly, monthly, quarterly regulatory paperwork and maintained organization to support smooth audit processes
- Organized, cleaned and maintained document control room to facilitate efficient document processing
- Identified department and user document management requirements by conducting in-depth needs assessments
- Kept electronic content legal, secure and accessible for relevant internal and external parties
Cashier
Cub Foods
Maple Grove, MN
10.1993 - 02.1994
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
Education
Associate in Science (A.S.) -
Rasmussen College
Brooklyn Park03.2016
Certified Pharmacy Technician -
11.1999
High School -
Osseo High School
06.1994
Skills
- Customer Assistance
- Multi-Line Telephone Systems
- Time Management
- Word Processing
- Packaging and Mail Receiving
- Sorting and Labeling
- Administrative Skills
- Archiving skills
- Data representation
- Electronic document preparation
- Workflow management
- Customer service
Certification
- PDX Pharmacy System Trainer
- Pharmacy Coach Trainer on RX connect
Timeline
Front Desk Receptionist
Saint Therese of Oxbow Lake
03.2023 - Current
Front Desk Receptionist
Villa of Osseo
04.2021 - 03.2023
Document Management Associate
ACTIVSTYLE
11.2016 - 04.2021
Lead Pharmacy Technician
CVS Pharmacy
08.2012 - 11.2016
Pharmacy Technician
CVS HEALTH
07.2004 - 08.2012
Pharmacy Technician
CUB FOODS
02.1994 - 07.2004
Cashier
Cub Foods
10.1993 - 02.1994
- PDX Pharmacy System Trainer
- Pharmacy Coach Trainer on RX connect
Associate in Science (A.S.) -
Rasmussen College
Certified Pharmacy Technician -
High School -
Osseo High School
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