Omar Smith
Riverview,FL
Summary
Dynamic Mid-Market Project Manager at Spectrum Business with a proven track record in project management and customer relationship management. Achieved a 100% project completion success rate while leading complex telecommunications installations. Skilled in Salesforce and fostering collaboration across teams, ensuring exceptional client satisfaction and seamless project execution.
Overview
13
13
years of professional experience
Work History
Mid-Market Project Manager
Spectrum Business
05.2016 - Current
- Manages multiple complex projects comprised of hundreds of service requests involving the installation of Fiber/Coax telecommunication services for businesses, including Fiber & Coax Hosted Voice, Fiber Internet, Metro Ethernet, Managed Network Edge, Managed Network Security (Firewall), and Managed Network Wi-Fi & Camera Services.
- Establishes effective communications with Spectrum Business customers, providing regular updates, potential installation dates, and coordinating technician visits for seamless project execution.
- Fosters seamless collaboration by working closely with cross-functional teams, including Engineers, Account Executives (Sales), Technicians, and Service Delivery Managers to obtain statuses about Fiber/Coax construction.
- Leads strategy meetings to facilitate effective planning and organization of project scopes across several teams.
- Utilizes Salesforce, Tableau, and various applications for data entry, ensuring accurate and efficient project management processes.
- Employs strong interpersonal and communication skills to guide clients through step-by-step processes, enabling them to access and utilize portal features with ease.
- Provides mentoring to new team members, sharing insights into the process of managing multiple projects requiring diverse telecommunication services.
- Recognized on a VP Town Hall Meeting conference call for maintaining a 98% Customer Experience Survey Score, achieving 100% Project Completion Success Rate, and consistently meeting the installation metric.
Associate Client Success Partner
Bright House Networks
08.2015 - 05.2016
- Spearheaded the successful implementation of Coax Internet, Cable, and Phone installation projects, delivering high-quality services that met and exceeded customer expectations.
- Achieved Project Deadline Completion Success Rate of 80%, reflecting strong project management skills and commitment to meeting deadlines.
- Communicated project initiatives to clients through detailed email introductions, enhancing transparency and fostering client satisfaction.
- Strategically assigned hundreds of projects to team members on a weekly basis, optimizing skill sets and fostering seamless collaboration.
Tier 1 Claims Representative
General Dynamics Information Technology
09.2013 - 08.2015
- Unraveled complexities of healthcare claims and delivered clear, accessible information, empowering beneficiaries to make informed decisions.
- Streamlined enrollment process, facilitating quick and accurate enrollment of beneficiaries in Medicare Advantage and Prescription Drug Plans.
- Adhered to highest standards of privacy regulations, ensuring compliance with Health Insurance Portability and Accountability Act (HIPAA) and Protected Health Information (PHI) laws.
Education
Project Management Professional - Courses
Project Management Institute
11-2020
A+ Certification -
LaSalle Computer Learning Center
04-2013
Bachelor's Degree - Fine Arts
International Academy of Design & Technology
07-2010
Skills
- Project management
- Telecommunications installation
- Data analysis
- Salesforce administration
- Network security
- Customer relationship management
Timeline
Mid-Market Project Manager
Spectrum Business
05.2016 - Current
Associate Client Success Partner
Bright House Networks
08.2015 - 05.2016
Tier 1 Claims Representative
General Dynamics Information Technology
09.2013 - 08.2015
Project Management Professional - Courses
Project Management Institute
A+ Certification -
LaSalle Computer Learning Center
Bachelor's Degree - Fine Arts
International Academy of Design & Technology