Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Omar Tapia

Phoenix

Summary

Experienced IT leader with over 20 years in IT infrastructure and support. Specializes in CRM systems, disaster recovery, and managed IT services. Demonstrated success in budgeting, capital project proposals, and optimizing workflows. Adept at aligning technology initiatives with strategic goals and effectively managing complex occupational issues to meet business objectives. Possesses strong operational skills and extensive experience in regulating policies and managing budget expenditures. Collaborates seamlessly with management teams and stakeholders to uphold company vision. Strategic-thinking individual with a proven track record of transforming low-performing organizations into top revenue producers. Known for an engaging and pleasant personality, offering expertise in improving customer relationships.

Overview

21
21
years of professional experience

Work History

Senior Director of Information Technology

Visit Phoenix
08.2023 - Current
  • Spearheaded technology initiatives, ensuring resilient and efficient IT infrastructure, by focusing on CRM systems and robust disaster recovery strategies
  • Collaborated with managed IT service providers, overseeing IT operations from server management to end-user support, optimizing workflows and implementing new technologies
  • Led budgeting and capital project proposals, enhancing organizational effectiveness and maintaining Visit Phoenix's position at the forefront of destination marketing through cutting-edge IT solutions
  • Drove strategic improvements to enhance operational and organizational efficiencies.
  • Instituted formal operating procedures and enforced adherence to policies and regulations that impacted bottom-line.

Director of Information Technology

Visit Phoenix
12.2008 - 08.2023
  • Planned and executed technology solutions in alignment with organizational goals, enhancing system efficiency and reliability
  • Managed and supported SaaS-based CRM platform companywide, improving user satisfaction rates by 50%
  • Supervised IT help desk function, reducing ticket resolution time by 200% through effective team management and workflow optimization
  • Analyzed department and job-related functionality requirements to align technology priorities with business needs.
  • Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.

Systems Manager

Visit Phoenix
10.2005 - 11.2008
  • Research and recommend new products and services
  • Lead efforts to improve workflows

IT Specialist

Kamble Company Transportation Services, Inc.
01.2004 - 01.2005
  • General IT support for small office

Education

Bachelor of Science - Computer Engineering Technology

DeVry University
01.2004

Skills

  • Computer Science
  • Problem Solving
  • Technology Trends
  • Microsoft Azure
  • Microsoft 365
  • Artificial Intelligence (AI)
  • Collaborative leadership
  • Policy development
  • Marketing
  • Culture transformation

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Senior Director of Information Technology

Visit Phoenix
08.2023 - Current

Director of Information Technology

Visit Phoenix
12.2008 - 08.2023

Systems Manager

Visit Phoenix
10.2005 - 11.2008

IT Specialist

Kamble Company Transportation Services, Inc.
01.2004 - 01.2005

Bachelor of Science - Computer Engineering Technology

DeVry University
Omar Tapia