Chandler Oldfield
Senior Director Of Information Technology
Jacksonville,FL
Summary
Accomplished IT executive with 10+ years of broad expertise collaborating with cross-functional internal and external clients in diverse environments. Analytical problem-solver driving innovative solutions for seamless operations with proven success improving productivity and efficiency. Goal-oriented team leader and highly disciplined team player with proven success in improving productivity and efficiency. Prudent decision-maker with exceptional interpersonal, organizational and communication skills.
Overview
13
13
years of professional experience
Work History
Senior Director of Information Technology
Florida Blue - Blue Cross Blue Shield Of Florida
01.2020 - Current
- Led seamless transition from Crucial Care to Florida Blue for IT operations, overseeing all vendors and employees involved in the process.
- Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
- Brought IT Support internal bringing cost savings and better end user experience.
- Implemented and maintained multi-million-dollar technology and software budget.
- Analyzed department and job-related functionality requirements to align technology priorities with business needs.
- Maintain and implement security tools, including SIEM, email security, DLP, firewalls, authentication services, key/credential management, vulnerability scanners, and backup security.
- Developed and maintained service level agreements for strategic applications and measured performance against objectives.
- Hiring, coaching, training, and mentoring of all internal system and security engineering roles, leading to internal promotion to senior and management positions.
- Oversee maintaining ISO27001 Certification and HIPPA Compliance.
- Accountable for managing outsourced MSP functions to ensure quality service, fiscal responsibility, and adherence to defined support levels.
- Evaluate information from multiple sources and discern user requests from actual underlying needs processes, and procedures.
- Manage engineering team capacity and staffing needs.
- Manage multiple technology project initiatives aligned to company growth objectives.
- Projects include: Cloud migration from on-premise to Azure
- Implement EHR (Wellsoft)
- Implement Tableau on-premise
- Replace network infrastructure with Meraki
- Oversee all Facility IT support functions with a key focus on uptime for networks and all in-facility systems
- Establish and maintain availability requirements and SLAs for Facility Operation
- Build and maintain an IT knowledge base to address recurring issues and enable self-help resolution
- Negotiate and manage technology vendor relationships to ensure quality and budget standards are maintained, terminating any that are no longer performing to acceptable standards saving the company $1 million+ annually.
- Design, build and maintain Azure cloud infrastructure, including servers and networks across production and development tenants.
- Implement and manage cloud resources and services.
- Monitor cloud performance and utilization for capacity management.
- Review cost management of Azure services to ensure fiscal responsibility.
- Implement site-to-site VPN using virtual network appliances and route tables inside of Azure.
- Implement Always on VPN User/Device tunnels in Azure.
- Responsible for planning, guiding, and directing the operational support for all IT systems.
- Administer Office 365 applications, including email, file sharing, user management and all application integrations.
- Identify and recommend innovative technology solutions that can be implemented to improve efficiencies throughout the department.
Director of Information Technology
THE PARKER COMPANIES (C-Store Industry)
01.2019 - 11.2020
- Manages, plans, and executes all it-related aspects of new store builds, including infrastructure, POS, fuel, networking, security, and installation
- Manages all corporate and store networks using Meraki equipment with segmented networks and VPN connectivity
- Also manages, Windows Server management (Cloud and on-premise), database management/integrity (SQL), information security, vendor connections, GSuite and backups
- Negotiate and manage vendor relationships related to IT procurement and terminating any that are no longer providing value
- Steers all IT projects and development for corporate and 65 c-store locations for Windows 10 and EMV upgrades, COVID-19 customer interaction changes, network expansions, 2FA implementation, MDM, and remote operations with multi-million-dollar budget
- Projects Include: Led Construction of 20+ C-Stores from an IT perspective
- Replaced network cabinet and rewired 30 legacy stores over the span of 3 months managing multiple vendors while keeping the store fully functional
- Created Parker Radio network for advertising and music across 70+ locations with targeted demographic content
- Led IoT initiative to gather data across fountain machines, gas pump dispensing and others
- Build and manage production servers in AWS
- Migrate on-prem physical servers to AWS
- Build VPN connectivity across locations to AWS environment
- Develop and leads team of 8 IT professionals providing 24/7 support for corporate and store users, averaging 2,000 tickets p/m exercising strict SLAs and utilizing SOPs.
Regional IT Manager
CLEAR (Biometric Security)
03.2019 - 06.2019
- Oversaw all IT operations (Duo, Okta, Google Workplace, Acronis, Meraki) for Southeast region, including Atlanta Airport, New Orleans Airport, and Atlanta Braves
- Led and trained tech team to help support multiple locations.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
Systems Engineer
CNR TECHNOLOGIES (Managed Services Provider)
10.2018 - 03.2019
- Managed IT infrastructure and 3cx phone system for companies in Atlanta area, serving as account manager for multiple clients
- Demonstrated expertise in Accelo and SolarWinds management utilities
- Implemented structured understanding of what was expected, providing stable work community, executing positive correspondence, and facilitating training for all end users
- Led Office 365 management and migrations.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
Network Administrator
HARGRAY DATA CENTER AND MANAGED SERVICES (Managed Services Provider)
01.2017 - 01.2018
- Directed IT infrastructure for 50 companies across 2 territories (GA and SC), serving as network administrator and traveling across multiple states to execute network configurations for new JCB factories ($3B+ global company)
- Chosen to be point of contact and administrator for onsite networks for JCB Manufacturing within 6 months of employment
- Demonstrated expertise in ConnectWise, Managed Engine, and AirWatch
- Served as team lead for all service level agreements (SLAs) while engineering and supporting VMWare and HyperV virtualized environments, Windows, AD, DNS, DHCP, GPOs, Cisco/Sonicwall firewalls, Cisco/Aruba switches, and servers
- Assessed AI needs necessary for company growth while maintaining functional efficiency
- Enforced IT protocols per requirements of UK Global IT; supported EMC and NetApp SAN environment; and wrote/modified PowerShell scripts.
IT Support Engineer
THE PARKER COMPANIES (C-Store Industry)
01.2014 - 04.2017
- Maintained network and infrastructure for 50 stores across 2 states and was integral part of Parker being listed as Inc
- 500 company
- Implanted and converted POS system for each store to NCR Radiant
- Provided 24/7 on-call support for critical issues, and managed Windows Servers for AD, SQL, and Exchange.
Network Engineer
INNOVATIVE SYNC (Managed Services Provider)
01.2012 - 01.2014
- Managed service provider and maintained network/infrastructure for multiple customers with different topographies.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Troubleshot complex multi-vendor network service provider issues.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Managed, tracked, and coordinated problem resolution and escalation processes.
IT Support Tech
SPANISH OAKS HOSPICE (Healthcare)
01.2011 - 01.2012
- Supported Windows SBS and all network infrastructure
- Supported Careanywhere software for doctors and nurses.
- Gained extensive knowledge in data entry, analysis and reporting.
- Self-motivated, with a strong sense of personal responsibility.
Education
Information Technology
Armstrong Atlantic University
Savannah, GA 05.2001 -
Skills
Azure
Microsoft Office 365
Windows Server 2003-2019
Cisco MerakiDisaster Recovery
Team Development
Network Administration
Change Management
Operating System Management
IT Risk Management
Enterprise Architecture
Virtualization
Documentation Management
Application Support
Information Security
Timeline
Senior Director of Information Technology
Florida Blue - Blue Cross Blue Shield Of Florida
01.2020 - Current
Regional IT Manager
CLEAR (Biometric Security)
03.2019 - 06.2019
Director of Information Technology
THE PARKER COMPANIES (C-Store Industry)
01.2019 - 11.2020
Systems Engineer
CNR TECHNOLOGIES (Managed Services Provider)
10.2018 - 03.2019
Network Administrator
HARGRAY DATA CENTER AND MANAGED SERVICES (Managed Services Provider)
01.2017 - 01.2018
IT Support Engineer
THE PARKER COMPANIES (C-Store Industry)
01.2014 - 04.2017
Network Engineer
INNOVATIVE SYNC (Managed Services Provider)
01.2012 - 01.2014
IT Support Tech
SPANISH OAKS HOSPICE (Healthcare)
01.2011 - 01.2012
Information Technology
Armstrong Atlantic University
05.2001 -