Chandler Oldfield
Senior Director Of Information Technology
Jacksonville,FL
Summary
Accomplished IT executive with 10+ years of broad expertise collaborating with cross-functional internal and external clients in diverse environments. Analytical problem-solver driving innovative solutions for seamless operations with proven success improving productivity and efficiency. Goal-oriented team leader and highly disciplined team player with proven success in improving productivity and efficiency. Prudent decision-maker with exceptional interpersonal, organizational and communication skills.
Overview
13
13
years of professional experience
Work History
Senior Director of Information Technology
Florida Blue - Blue Cross Blue Shield Of Florida
01.2020 - Current
- Led seamless transition from Crucial Care to Florida Blue for IT operations, overseeing all vendors and employees involved in the process.
- Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
- Brought IT Support internal bringing cost savings and better end user experience.
- Implemented and maintained multi-million-dollar technology and software budget.
- Analyzed department and job-related functionality requirements to align technology priorities with business needs.
- Maintain and implement security tools, including SIEM, email security, DLP, firewalls, authentication services, key/credential management, vulnerability scanners, and backup security.
- Developed and maintained service level agreements for strategic applications and measured performance against objectives.
- Hiring, coaching, training, and mentoring of all internal system and security engineering roles, leading to internal promotion to senior and management positions.
- Oversee maintaining ISO27001 Certification and HIPPA Compliance.
- Accountable for managing outsourced MSP functions to ensure quality service, fiscal responsibility, and adherence to defined support levels.
- Evaluate information from multiple sources and discern user requests from actual underlying needs processes, and procedures.
- Manage engineering team capacity and staffing needs.
- Manage multiple technology project initiatives aligned to company growth objectives.
- Projects include: Cloud migration from on-premise to Azure
- Implement EHR (Wellsoft)
- Implement Tableau on-premise
- Replace network infrastructure with Meraki
- Oversee all Facility IT support functions with a key focus on uptime for networks and all in-facility systems
- Establish and maintain availability requirements and SLAs for Facility Operation
- Build and maintain an IT knowledge base to address recurring issues and enable self-help resolution
- Negotiate and manage technology vendor relationships to ensure quality and budget standards are maintained, terminating any that are no longer performing to acceptable standards saving the company $1 million+ annually.
- Design, build and maintain Azure cloud infrastructure, including servers and networks across production and development tenants.
- Implement and manage cloud resources and services.
- Monitor cloud performance and utilization for capacity management.
- Review cost management of Azure services to ensure fiscal responsibility.
- Implement site-to-site VPN using virtual network appliances and route tables inside of Azure.
- Implement Always on VPN User/Device tunnels in Azure.
- Responsible for planning, guiding, and directing the operational support for all IT systems.
- Administer Office 365 applications, including email, file sharing, user management and all application integrations.
- Identify and recommend innovative technology solutions that can be implemented to improve efficiencies throughout the department.
Director of Information Technology
THE PARKER COMPANIES (C-Store Industry)
01.2019 - 11.2020
- Manages, plans, and executes all it-related aspects of new store builds, including infrastructure, POS, fuel, networking, security, and installation
- Manages all corporate and store networks using Meraki equipment with segmented networks and VPN connectivity
- Also manages, Windows Server management (Cloud and on-premise), database management/integrity (SQL), information security, vendor connections, GSuite and backups
- Negotiate and manage vendor relationships related to IT procurement and terminating any that are no longer providing value
- Steers all IT projects and development for corporate and 65 c-store locations for Windows 10 and EMV upgrades, COVID-19 customer interaction changes, network expansions, 2FA implementation, MDM, and remote operations with multi-million-dollar budget
- Projects Include: Led Construction of 20+ C-Stores from an IT perspective
- Replaced network cabinet and rewired 30 legacy stores over the span of 3 months managing multiple vendors while keeping the store fully functional
- Created Parker Radio network for advertising and music across 70+ locations with targeted demographic content
- Led IoT initiative to gather data across fountain machines, gas pump dispensing and others
- Build and manage production servers in AWS
- Migrate on-prem physical servers to AWS
- Build VPN connectivity across locations to AWS environment
- Develop and leads team of 8 IT professionals providing 24/7 support for corporate and store users, averaging 2,000 tickets p/m exercising strict SLAs and utilizing SOPs.
Regional IT Manager
CLEAR (Biometric Security)
03.2019 - 06.2019
- Oversaw all IT operations (Duo, Okta, Google Workplace, Acronis, Meraki) for Southeast region, including Atlanta Airport, New Orleans Airport, and Atlanta Braves
- Led and trained tech team to help support multiple locations.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
Systems Engineer
CNR TECHNOLOGIES (Managed Services Provider)
10.2018 - 03.2019
- Managed IT infrastructure and 3cx phone system for companies in Atlanta area, serving as account manager for multiple clients
- Demonstrated expertise in Accelo and SolarWinds management utilities
- Implemented structured understanding of what was expected, providing stable work community, executing positive correspondence, and facilitating training for all end users
- Led Office 365 management and migrations.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
Network Administrator
HARGRAY DATA CENTER AND MANAGED SERVICES (Managed Services Provider)
01.2017 - 01.2018
- Directed IT infrastructure for 50 companies across 2 territories (GA and SC), serving as network administrator and traveling across multiple states to execute network configurations for new JCB factories ($3B+ global company)
- Chosen to be point of contact and administrator for onsite networks for JCB Manufacturing within 6 months of employment
- Demonstrated expertise in ConnectWise, Managed Engine, and AirWatch
- Served as team lead for all service level agreements (SLAs) while engineering and supporting VMWare and HyperV virtualized environments, Windows, AD, DNS, DHCP, GPOs, Cisco/Sonicwall firewalls, Cisco/Aruba switches, and servers
- Assessed AI needs necessary for company growth while maintaining functional efficiency
- Enforced IT protocols per requirements of UK Global IT; supported EMC and NetApp SAN environment; and wrote/modified PowerShell scripts.
IT Support Engineer
THE PARKER COMPANIES (C-Store Industry)
01.2014 - 04.2017
- Maintained network and infrastructure for 50 stores across 2 states and was integral part of Parker being listed as Inc
- 500 company
- Implanted and converted POS system for each store to NCR Radiant
- Provided 24/7 on-call support for critical issues, and managed Windows Servers for AD, SQL, and Exchange.
Network Engineer
INNOVATIVE SYNC (Managed Services Provider)
01.2012 - 01.2014
- Managed service provider and maintained network/infrastructure for multiple customers with different topographies.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Troubleshot complex multi-vendor network service provider issues.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Managed, tracked, and coordinated problem resolution and escalation processes.
IT Support Tech
SPANISH OAKS HOSPICE (Healthcare)
01.2011 - 01.2012
- Supported Windows SBS and all network infrastructure
- Supported Careanywhere software for doctors and nurses.
- Gained extensive knowledge in data entry, analysis and reporting.
- Self-motivated, with a strong sense of personal responsibility.
Education
Information Technology
Armstrong Atlantic University
Savannah, GA 05.2001 -
Skills
Azure
Timeline
Senior Director of Information Technology
Florida Blue - Blue Cross Blue Shield Of Florida
01.2020 - Current
Regional IT Manager
CLEAR (Biometric Security)
03.2019 - 06.2019
Director of Information Technology
THE PARKER COMPANIES (C-Store Industry)
01.2019 - 11.2020
Systems Engineer
CNR TECHNOLOGIES (Managed Services Provider)
10.2018 - 03.2019
Network Administrator
HARGRAY DATA CENTER AND MANAGED SERVICES (Managed Services Provider)
01.2017 - 01.2018
IT Support Engineer
THE PARKER COMPANIES (C-Store Industry)
01.2014 - 04.2017
Network Engineer
INNOVATIVE SYNC (Managed Services Provider)
01.2012 - 01.2014
IT Support Tech
SPANISH OAKS HOSPICE (Healthcare)
01.2011 - 01.2012
Information Technology
Armstrong Atlantic University
05.2001 -
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