OMAR TAPIA VALADEZ
Hayward,CA
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Assistant
M&R Painting and Decorating
09.2023 - 01.2024
- My day to day duties consisted of creating new job folders for incoming projects and keeping track of the hours of the field employees for each one of the projects
- Kept track of some of the files that one of the supervisors needed on a weekly basis
- Handled some company expenses and kept track of them accordingly.
Order Selector
CVS Health Distribution center
06.2023 - 08.2023
- Working in a fast paced environment to accurately and quickly fill out orders for hundreds of pharmacies and stores in the west coast, shifts could go as long as 11 hours and working in close quarters and highest temperatures, strong physical ability was required in order to endure these hours
- Then at the same time we had to operate the tablets and the paperwork to make sure there were no mistakes done in the line.
Moving concierge
Kandela a Porch company
08.2021 - 01.2023
- Working as a moving concierge over the phone to assist people with their move once they were done setting up their electricity
- As an essential member of the team, I oversaw receiving inbound calls to assist customers with any services they might need related to their move, it could be anything from setting up the internet, home security and home warranty.
Lead generator
Sunrun
03.2018 - 11.2018
- Working inside Costco to produce leads for the company
- Gave me great experience in fast paced engagement with customers and quick thinking when managing any sort of complaints, the members could have
- Was given the opportunity to work and handle the whole day on my own.
Lead Generator
Home Comfort USA with Lowes
12.2017 - 03.2018
- Working as a team member performing lead generation duties, setting up live leads and focusing on same day estimates for the customers
- Made great relationships with staff and management of every store I worked in, which provided a higher influx of leads due to the employees helping me by providing leads from them.
Lead Generator and Team mentor
SolarCity
12.2014 - 11.2016
- My first sales job and an incredible opportunity with a great industry
- Started working and quickly picked up on the techniques necessary to become a long-term lead generator with SolarCity
- After the 1-year mark the manager decided I was an asset to the team and gave me mentor duties
- That entitled keeping track of people’s numbers and day to day activities together with reporting directly to management about any coaching or needs my coworkers might have, while at the same time performing the lead generation job myself.
General Employee/ Assistant to the manager
Arco AMPM
08.2012 - 12.2014
- Depending on the day I am scheduled, it rotates from a cashier or a cook
- Maintain the store by working as a backup stocking the cooler and keeping the store clean
- Also was in close quarters with the manager to manage any situation that might arise.
Front End Cashier
HD Supply R & R
09.2010 - 03.2011
- Worked as a team member performing cashier duties, product assistance and cleaning
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Achieved high sales with value-focused customer service approach
- Computed accurate sales prices for purchase transactions.
Customer Service Representative
Roger's Acceptance Corp
09.2008 - 02.2009
- Interacted with customers and retail buyers to follow-up on credit statuses and discussed the dates of payments and their due dates
- Computed accurate customer information to run their credit scores
- Organize most of the paperwork of every customer in alphabetical order
- Served as one of the company's bilingual Spanish/English customer service representatives
- Successfully interacted with customers and retail buyers to expedite orders.
Education
Life, Health and Accident Insurance Producer License -
XCEL Solutions, LLC
Warren, PA01.2023
Life, Health and Accident Insurance Producer License -
XCEL Solutions, LLC
Warren, PA01.2023
Skills
- Customer service
- Organizational skills
- Excel, word and Acrobat proficient
- Active listening skills
- Adaptive team player
- Sharp problem solver
- Store maintenance ability
- Telephone inquiries specialist
- Energetic work attitude
- Computer proficiency
- Bilingual (English & Spanish)
Accomplishments
Greeted every customer upon entrance and handled all their solar needs., Talked through and rapidly calmed customers and resolved their issues to prevent loss of a sale if there were any problems., Assisted customers over the phone regarding store operations, product sales, promotions and orders., Was able to hold a conversation with the customer while at the same time, successfully book an appointment while using the computer., Was able to hold a full-time Office assistant job and a part-time sales job so I am driven to become better everyday.
Career Overview
I am proficient and reliable in an office environment and a great lead generator, and much experience as a customer service representative, greatly motivated to maintain customer satisfaction and contribute to company success in every way possible.
Certification
Guard certified
Languages
Spanish
Native or Bilingual
Timeline
Office Assistant
M&R Painting and Decorating
09.2023 - 01.2024
Order Selector
CVS Health Distribution center
06.2023 - 08.2023
Moving concierge
Kandela a Porch company
08.2021 - 01.2023
Lead generator
Sunrun
03.2018 - 11.2018
Lead Generator
Home Comfort USA with Lowes
12.2017 - 03.2018
Lead Generator and Team mentor
SolarCity
12.2014 - 11.2016
General Employee/ Assistant to the manager
Arco AMPM
08.2012 - 12.2014
Front End Cashier
HD Supply R & R
09.2010 - 03.2011
Customer Service Representative
Roger's Acceptance Corp
09.2008 - 02.2009
Life, Health and Accident Insurance Producer License -
XCEL Solutions, LLC
Life, Health and Accident Insurance Producer License -
XCEL Solutions, LLC
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