Omar Varela
Miami ,FL
Summary
Dedicated professional within the sales and hospitality industry with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
10
10
years of professional experience
Work History
Bar and Restaurant Manager
Axe Hospitality Group
02.2023 - Current
- Improved team knowledge and abilities by training each in proper procedures and standards
- Ordered and replenished stock to maintain inventory
- Oversaw special events and programs with on-site catering
- Managed budget and oversaw expenses.
Catering Supervisor
Dade County Food Catering
09.2021 - 02.2023
- Provided on-site management during catered events to address any issues or concerns promptly
- Managed vendor relationships, negotiating contracts and pricing to meet budgetary requirements
- Conducted site visits to assess venue layout and determine appropriate service arrangements
- Increased catering business by reaching out to local businesses, churches and community groups
- Implemented quality control measures to guarantee exceptional food presentation and taste at every event
- Assessed client feedback after each event to identify areas of improvement within catering services offered.
Aircraft Maintenance Technician
United States Air Force Reserves
05.2018 - 05.2022
- Maintained aircraft with regular troubleshooting, repair and inspection
- Assisted with quality control by monitoring output and nonconformance issues and helping trace problems back to root causes
- Kept detailed records of performed maintenance, repairs, and inspections for regulatory purposes
- Ordered replacement parts and materials as needed for maintenance tasks
- Performed routine maintenance on aircraft components including engines, hydraulic systems, and electrical systems
- Planned and carried out skilled maintenance based on knowledgeable reading of manufacturers' technical specifications and instructions
- Removed and replaced defective components such as landing gear assemblies, flight control surfaces, or engine accessories
- Coordinated maintenance tasks with pilots, dispatchers, and other personnel involved in aircraft operations.
Bartender
Texas De Brazil
02.2020 - 03.2022
- Recommended current products and limited promotions to upsell beverage orders
- Stayed ready for customer demands by keeping adequate inventory levels of garnishes, liquor and bar supplies
- Assisted in training new bartenders on proper techniques and procedures related to job
- Increased bar's profile by developing signature cocktails
- Trained and supervised bar staff to deliver exceptional service to customers
- Monitored customers for excessive consumption and cut off service.
Bartender
Four Seasons
03.2021 - 11.2021
- Operated POS systems and managed bar tabs to track revenue
- Cleaned, organized and replenished supplies to maintain bar appearance
- Recommended current products and limited promotions to upsell beverage orders
- Balanced efficiency with exceptional service to manage guests in high-volume environment
- Managed inventory of liquor, beer, wine, and other bar-related items by conducting regular stock checks
- Offered food pairing suggestions based on patron preferences or specific menu items served
- Operated cash registers accurately, handling cash and credit card transactions efficiently
- Developed rapport with customers through friendly conversation and attentiveness to their needs.
Operations Manager
TITLE Boxing Club
01.2018 - 12.2018
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
Real Estate Agent
Tower Resorts Realty Inc
07.2014 - 01.2018
- Maintained excellent relationships with clients through regular communication and updates
- Facilitated smooth closings with orderly paperwork and expert handling of contract issues
- Consistently followed up with clients after transactions were completed to maintain long-term relationships
- Managed contracts, negotiations and other aspects of sales to finalize purchases and exceed customer expectations
- Ensured compliance with federal, state, and local real estate laws during transactions
- Conducted market research to determine optimal listing prices for properties
- Provided comprehensive support by developing networks of attorneys, mortgage lenders, and contractors for client referral.
Education
High School -
Hialeah Senior High School
Community College of the Air Force
Broward College
Skills
- Staff Management
- Effective Communication
- Decision Making
- Active listening
- Conflict resolution
- Employee Training
- Customer service excellence
- Performance Management
- Persuasive skills
- Sales strategy development
- Employee Supervision
- Negotiation Techniques
- Sales Coaching
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bar and Restaurant Manager
Axe Hospitality Group
02.2023 - Current
Catering Supervisor
Dade County Food Catering
09.2021 - 02.2023
Bartender
Four Seasons
03.2021 - 11.2021
Bartender
Texas De Brazil
02.2020 - 03.2022
Aircraft Maintenance Technician
United States Air Force Reserves
05.2018 - 05.2022
Operations Manager
TITLE Boxing Club
01.2018 - 12.2018
Real Estate Agent
Tower Resorts Realty Inc
07.2014 - 01.2018
High School -
Hialeah Senior High School
Community College of the Air Force
Broward College
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