Omar Velazquez
Galt,CA
Summary
Reliable automotive professional with a strong background in maintenance service, organization, and customer support. Skilled in building customer rapport, handling pressure, and completing accurate work efficiently. Committed to dependable service and repeat business.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Senior Technician
Valvoline Instant Oil Change
05.2026 - Current
- Inspected vehicles for maintenance needs and recommended additional services based on shop checklist results.
- Replaced filters, wiper blades, and other routine components while maintaining quality and safety standards.
- Performed oil changes, fluid checks, and tire rotations following Valvoline Instant Oil Change service procedures.
- Supported efficient bay flow by preparing vehicles, gathering tools, and completing service steps accurately.
- Communicated service recommendations clearly to customers, reinforcing trust and repeat business.
- Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
- Provided exceptional customer support, resolving technical issues quickly and efficiently.
- Exceeded customer expectations during field service visits by demonstrating professionalism, technical expertise, and excellent communication skills.
Automotive Technician
Walmart
10.2024 - 05.2026
- Performed routine oil changes, fluid checks, and filter replacements with accuracy and consistency.
- Advised customers on service recommendations, repairs, and maintenance schedules.
- Rotated tires, checked tire pressure, and verified tread condition to support safe vehicle operation.
- Maintained clean service bays, organized tools, and followed shop safety procedures throughout daily work.
- Scheduled repair appointments and coordinated workflow with technicians.
- Reviewed vehicle concerns and documented service orders accurately.
- Explained estimates, approvals, and completed work in clear customer-friendly language.
- Resolved customer questions and concerns professionally to maintain satisfaction.
Skills
- Technical proficiency
- Technical Mentorship
- Client Relationship Management
- Attention to detail
- Customer service
- Multitasking
- Works Well Under Pressure
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Technician
Valvoline Instant Oil Change
05.2026 - Current
Automotive Technician
Walmart
10.2024 - 05.2026