Office 365
Omar A. Reyes
Hialeah,FL
Summary
Dynamic IT Specialist with proven expertise in Mobile Device Management (MDM), endpoint security, and enterprise mobility solutions. Skilled in deploying, configuring, and managing mobile platforms (iOS, Android, Windows) while ensuring compliance with corporate security standards. Experienced in implementing MFA solutions, device encryption, and security policies to safeguard sensitive data. Adept at project coordination and cross-team collaboration, driving successful technology rollouts and enhancing end-user productivity in fast-paced enterprise environments.
Overview
3
3
years of professional experience
Work History
Information Technology Specialist
City Of Hialeah
11.2023 - Current
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Enrolled and configured YubiKey credentials using scripts to enable MFA within Entra ID.
- Proactively tested and validated MFA solutions, gaining hands-on experience beyond user-facing instructions.
- Configured and troubleshot Windows Hello for Business across desktops, laptops, and iOS devices.
- Supported organization-wide rollout of facial recognition and PIN-based sign-ins.
- Contributed technically to Office 365 migration, focusing on identity and authentication setup.
- Learned and adapted quickly to new technology and software applications.
- Provided professional services and support in a dynamic work environment.
Customer Service Representative
City of Hialeah Public Works
11.2022 - 11.2023
- Troubleshooting issues such as billing discrepancies, meter readings, water quality concerns, leaks, or service disruptions.
- Collaborating with relevant departments or field teams to ensure quick resolution of customer problems.
- Helping customers with billing questions, setting up new accounts, updating information, and addressing account-related concerns.
- Following up to ensure satisfaction and providing information on dispute resolution if needed.
- Maintaining accurate records of customer interactions, inquiries, and resolutions in customer databases or management systems.
Education
Certificate of Technical Studies - Computer System And Information Technology
Erwin Technical College
Tampa, FL01-2017
High School Diploma -
Armwood High School
Seffner, FL05-2013
Skills
- Hardware installations
- End user support
- Task prioritization
- Device configuration
- Confidential data management
- Software updates
- Project coordination
- Problem-solving skills
- Permissions management
- Security protocols
- Excellent interpersonal skills
- Root-cause analysis
Software
Microsoft Intune / Entra ID
PDQ Inventory / Deploy
Avaya ASA / CM
Apple Business Manager
Workspace Airwatch
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working
Timeline
Information Technology Specialist
City Of Hialeah
11.2023 - Current
Customer Service Representative
City of Hialeah Public Works
11.2022 - 11.2023
Certificate of Technical Studies - Computer System And Information Technology
Erwin Technical College
High School Diploma -
Armwood High School
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