OMAR A RIVERA ROSALES
West Palm Beach
Summary
Customer-oriented server with excellent interpersonal and communications skills. Food and beverage expert. Successful at multi-tasking and delivering friendly service to all guest. Maintained a positive attitude and a great communication skills. Ability to communicate and translate in English/Spanish.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
GM
MoonThai & Japanese
Palm Beach Gardens, FL
06.2023 - 08.2025
- Directed day-to-day operations, ensuring efficient workflow and high-quality customer service.
- Implemented strategic marketing initiatives to enhance brand visibility and drive sales growth.
- Oversaw financial management, including budgeting, forecasting, and cost analysis for improved profitability.
- Mentored and developed staff through training programs to enhance team performance and operational efficiency.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
GM
Gold Coast Vacuum & Sewing Center
Wpb
01.2020 - 05.2023
- Developed and implemented operational strategies to enhance customer satisfaction and streamline services.
- Led team training initiatives, fostering skill development and improving overall staff performance.
- Analyzed sales trends to inform inventory management and optimize product offerings.
- Oversaw daily operations, ensuring compliance with industry standards and company policies.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
BARTENDER & MANAGER
MOJITO LATIN CAUSIN RESTAURANT
WPB, FL
05.2014 - 12.2019
- Delivered exceptional customer service with a focus on attentiveness.
- Operated autonomously to achieve efficient and precise outcomes.
- Oversaw cleanliness and inventory of bar areas at all times.
- Managed inventory levels, ensuring optimal stock availability and minimizing waste.
- Resolved customer complaints swiftly, reinforcing brand loyalty and trust among patrons.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
ServSafe -
Anab
Miami FlHigh School Diploma - undefined
ESC. MANUEL BONILLA
LA LIMA, CORTEZ, HONDURAS01.1999
Skills
- Quick problem solver
- Team player
- Bilingual
- Fast learner
- Patient with people
- Responsible
- Professional customer service
- Thrives in fast-pace environment
- Courteous
- High energy
Certification
ServSafe
Languages
English-Spanish
Native or Bilingual
Timeline
GM
MoonThai & Japanese
06.2023 - 08.2025
GM
Gold Coast Vacuum & Sewing Center
01.2020 - 05.2023
BARTENDER & MANAGER
MOJITO LATIN CAUSIN RESTAURANT
05.2014 - 12.2019
High School Diploma - undefined
ESC. MANUEL BONILLA
ServSafe -
Anab