Omarah Scott
Dolton,Illinois
Summary
Seek employment with an employer, where demonstrating effective communication skills, work ethics and habits is a must in order to advance within the company
Overview
10
10
years of professional experience
Work History
Eligibility Specialist
FSSA/DFR
Crown Point, IN
03.2024 - Current
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Resolved discrepancies with client applications to verify eligibility.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Assisted clients with accurate eligibility form, application and document completion.
- Scheduled appointments with applicants to gather information and explain benefits processes.
Security Officer
Sunstates Security
Atlanta, GA
12.2021 - 11.2023
- Worked as a security officer for a private art college with the following duties listed below
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Automotive Assembler
Ford Motor Company
Chicago, IL
10.2018 - 07.2021
- Employed automotive assembler technician in the chassis department for a major automotive corporation
- Collaborated with team members to streamline assembly processes for improved productivity.
- Participated in training sessions to stay up-to-date on industry standards and best practices for automotive assembly techniques.
- Enhanced production efficiency by assembling automotive components with precision and speed.
- Promoted teamwork within the facility, regularly assisting colleagues in completing tasks when needed.
- Maintained a safe working environment by adhering to proper safety protocols and procedures.
Security Guard
AGB Investigative Services
03.2019 - 07.2019
- Employed as a security guard at a retail shopping center
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
Customer Service Rep
Alta Staff
Chicago, IL
02.2015 - 09.2018
- Employed as a customer service representative for a staffing agency
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Charles Houston High School
06.2013
Skills
- Machining
- Mechanical Assembler
- Tools
- Electric Pallet Jack
- Tugger
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- Time Management
Timeline
Eligibility Specialist
FSSA/DFR
03.2024 - Current
Security Officer
Sunstates Security
12.2021 - 11.2023
Security Guard
AGB Investigative Services
03.2019 - 07.2019
Automotive Assembler
Ford Motor Company
10.2018 - 07.2021
Customer Service Rep
Alta Staff
02.2015 - 09.2018
High School Diploma -
Charles Houston High School