Omare Crowder
Chicago,IL
Summary
Dynamic team leader with a proven track record at Maafa Redemption Project, excelling in conflict resolution and team motivation. Expert in problem-solving and goal setting, fostering a collaborative environment. Successfully mentored junior staff, enhancing their leadership skills while maintaining a strong focus on safety and quality in high-pressure situations.
Overview
15
15
years of professional experience
Work History
Team Leader
Maafa Redemption Project
09.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Associate
PrintingCompany
12.2015 - 12.2019
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
Picker Packer
Popcorn Factory
07.2013 - 12.2015
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
Packer Associate
Candy Factory
02.2010 - 04.2012
- Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
- Completed high-volume packing assignments quickly while maintaining strict quality
- Reduced product damage rates by carefully handling items during the packing process.
- Kept accurate records of packed items, updating tracking systems as needed for easy reference later on in the process.
- Demonstrated flexibility in adapting to shifting priorities or sudden changes in workload due to unforeseen circumstances.
- Maintained clean and safe work environment, adhering to company safety regulations and policies.
- Operated various types of equipment, including pallet jacks and hand trucks, to move items efficiently around the warehouse.
Education
Penn Foster Career School
Scranton, PASkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Coaching and mentoring
- Complex Problem-solving
- Goal setting
- Safety
- Safety processes and procedures
Timeline
Team Leader
Maafa Redemption Project
09.2024 - Current
Associate
PrintingCompany
12.2015 - 12.2019
Picker Packer
Popcorn Factory
07.2013 - 12.2015
Packer Associate
Candy Factory
02.2010 - 04.2012
Penn Foster Career School
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