Omar Giovanni Garcia
Russellville,AR
Summary
Highly reliable and personable professional known for always being on time, adapting quickly to new responsibilities, and building positive relationships with coworkers and customers. Delivers exceptional customer service with a friendly, approachable personality and thrives in fast-paced environments. Dedicated, flexible, and committed to contributing to a strong team culture and great customer experience
Overview
10
10
years of professional experience
2018
2018
years of post-secondary education
Work History
Manager
Splash Car Wash & Express Lube
Morrilton, Arkansas
06.2024 - Current
- Recruit, train, develop, and motivate team members.
- Create weekly schedules and ensure proper staffing levels.
- Conduct coaching, performance reviews, and corrective actions when necessary.
- Maintain a positive, high-energy work environment.
- Oversee daily operations of the car wash, detail center, and vacuum areas.
- Ensure vehicles are cleaned to Splash standards and services are completed on time.
- Monitor quality control throughout every step of the wash process.
- Perform opening and closing procedures.
- Greet customers, answer questions, and resolve complaints promptly.
- Promote wash packages, memberships, and additional services.
- Maintain a welcoming, clean, and organized site at all times.
- Enforce safety policies for employees and customers.
- Inspect equipment daily and coordinate repairs or preventative maintenance.
- Ensure chemical levels, wash equipment, and detailing tools are functioning correctly.
- Manage cash handling, deposits, and daily sales reporting.
- Track key performance indicators (KPIs) such as memberships, labor costs, and wash counts.
- Control labor hours and supply usage to maintain profitability.
- Assist with budgeting and inventory management.
- Ensure all employees follow company policies and procedures.
- Maintain accurate logs, checklists, and compliance documents.
- Communicate with district managers and corporate staff as needed.
Assistant Manager
Take 5 Carwash
Russellville, AR
05.2018 - 12.2024
- Assist with daily sales reporting, deposits, and cash-handling procedures.
- Monitor performance metrics and help team members achieve sales goals.
- Support initiatives to increase customer memberships and site revenue.
- Ensure compliance with company policies and procedures.
- Help maintain inventory of chemicals, supplies, and merchandise.
- Step into the Site Manager role when the manager is off duty.
Supervisor
Cyclone Carwash
Russellville, Arkansas
04.2016 - 11.2018
- Supervising staff – assigning tasks, training new employees, monitoring performance.
- Ensuring quality service – making sure vehicles are washed properly and efficiently.
- Handling customer issues – answering questions, resolving complaints, and ensuring customer satisfaction.
- Maintaining equipment – checking that machines, vacuums, and wash systems work properly, scheduling repairs when needed.
- Managing inventory – keeping track of cleaning supplies, chemicals, and ordering more when necessary.
- Maintaining safety standards – ensuring employees follow safety procedures and that the work environment is safe.
- Overseeing cash handling – monitoring transactions, balancing registers, and preventing loss.
- Scheduling employees – organizing work shifts and ensuring adequate staffing.
Education
Bachelor of Science - Health And Physical Fitness
University Of The Ozarks
Clarksville, AR 01.2020 - 12.2024
Russellville High School
Russellville, ARSkills
- Communication Skills
- Problem-Solving
- Teamwork & Collaboration
- Time Management
- Adaptability
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Accomplishments
Motivated and high-achieving professional recognized for strong performance and rapid growth. Earned Dean’s List honors twice in college, demonstrating dedication and academic excellence. Consistently exceeds expectations in the workplace, earning four raises at current job due to reliability, strong work ethic, and exceptional customer service. Known for being adaptable, team-oriented, and committed to delivering quality results.
References
References available upon request.
Timeline
Manager
Splash Car Wash & Express Lube
06.2024 - Current
Bachelor of Science - Health And Physical Fitness
University Of The Ozarks
01.2020 - 12.2024
Assistant Manager
Take 5 Carwash
05.2018 - 12.2024
Supervisor
Cyclone Carwash
04.2016 - 11.2018
Russellville High School