Omari Foster
Atlanta,US
Summary
Detail-oriented IT professional with experience in network troubleshooting, Active Directory management, and audio-visual system configuration. Certified AWS Cloud Practitioner, I excel in resolving technical issues, optimizing systems, and training end-users to ensure operational efficiency. Seeking to leverage my technical expertise and problem-solving skills in a dynamic IT or cybersecurity role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Service Desk Analyst
Momnt technologies
Atlanta , GA
10.2023 - Current
- Administered Active Directory for user accounts, managing permissions, and group policies to ensure secure network access and compliance.
- Provided technical support for hardware and software issues to end-users.
- Managed a ticketing system to track and prioritize user requests efficiently (Service Now).
- Conducted troubleshooting for network connectivity and system performance problems.
- Documented solutions and updates in the knowledge base for future reference.
- Collaborated with IT teams to resolve complex technical challenges promptly.
- Ensured timely communication with users regarding ticket status and resolutions.
- Maintained inventory of IT equipment and software licenses for operational efficiency.
Head Engineer/ Voice Over Artist
THS Productions
08.2015 - 01.2024
- Led technical support, resolved studio issues swiftly, and enhanced workflow efficiency.
- Executed complex audio edits, achieving high-quality productions using industry tools.
- Coordinated project timelines and resource allocation for multiple concurrent events.
- Led engineering teams in designing innovative audio-visual systems for productions.
- Implemented quality control measures to ensure optimal performance of equipment.
- Collaborated with producers to develop technical specifications for projects.
- Oversaw troubleshooting processes to resolve technical issues during live events.
Audio Visual Technician
Crew One Productions
05.2022 - 12.2022
- Configured AV systems for events, ensuring seamless operation and optimal performance.
- Conducted equipment maintenance, preventing technical issues, and enhancing reliability.
- Provided real-time technical support, resolving issues swiftly for uninterrupted events.
- Collaborated with teams to integrate AV services, ensuring smooth event execution.
- Trained staff on AV equipment use, promoting effective multimedia application.
- Optimized AV setups for diverse events, enhancing audio-visual quality, and reducing technical issues. Implemented efficient cable management systems for improved signal integrity.
- Set up audio and visual equipment for live events.
- Troubleshoot equipment issues to maintain event flow.
- Conduct regular inspections of equipment for functionality and safety compliance.
Education
Bachelor of Arts -
The Ohio State University
Columbus, OH01.2006
Skills
- Technical support
- Customer relations
- Cybersecurity Protocols
- Windows
- tcp/ip
- Communication
- Software maintenance
- Network connectivity
- Adaptability
- Mac OS
- VPN
- Network troubleshooting
- Active Directory management
- Ticketing system management (ServiceNow)
- Knowledge base documentation
- End-user training
- IT inventory management
- Chromebook troubleshooting
- Software installation
- Windows 11
- Cloud environments (AWS)
- IAM
- RBAC
Certification
- Tata Cybersecurity Security Analyst Job Simulation on Forage | August 2025
- MasterCard Cybersecurity Virtual Experience Program on Forage | July 2025
- AWS Certified Cloud Practitioner | June 2025
- CIS 194 AWS Cloud Foundations | Arizona State University June 2025
- Service Now: Welcome To Service Now | Service Now Jan 2025
- Learn C | Codecademy Jan 2025
- Learn C: Introduction | Codecademy Nov 2024
- Harvard CS50 | EDX Nov 2024
- Google Cybersecurity Professional Certificate Course | Coursera Jul 2024
Timeline
IT Service Desk Analyst
Momnt technologies
10.2023 - Current
Audio Visual Technician
Crew One Productions
05.2022 - 12.2022
Head Engineer/ Voice Over Artist
THS Productions
08.2015 - 01.2024
Bachelor of Arts -
The Ohio State University
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