Omario Powell
Customer Service
Winter Haven
Summary
Customer-centric retail leader with expertise in supervising teams and enhancing store operations. Skilled in resolving customer concerns and fostering a positive team environment. Strong communicator dedicated to driving satisfaction and loyalty through exceptional service.
Overview
4
4
years of professional experience
1
1
Language
Work History
Customer Service Supervisor
Hobby Lobby
08.2024 - 04.2026
- Responded to customer inquiries and resolved complaints, fostering trust and enhancing satisfaction.
- Coached team members on delivering hospitable, professional service in alignment with service models, improving overall team performance.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Evaluated individual performance metrics to identify improvement areas, delivering targeted coaching that contributed to enhanced results.
Customer Service Supervisor
Hobby Lobby
08.2024 - 04.2026
- - Supervise and support customer service team to ensure high-quality service
- - Handle customer inquiries, complaints, and escalations professionally
- - Train and onboard new employees in store policies and procedures
- - Assist with daily store operations, including cash handling and merchandising
- - Maintain a clean, organized, and welcoming store environment
Crewmate
McDonald's
06.2022 - 12.2023
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Resolved problems, improved operations, and provided exceptional service.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
Education
High School Diploma -
Barnstable High School
Barnstable, MASome College Coursework - Graphic Design
Cape Cod Community College
West Barnstable, MASkills
- - Customer Service & Conflict Resolution
- - Team Leadership & Supervision
- - Retail Operations
- Staff training
- - Problem Solving
- - Time Management
- - Communication Skills
Accomplishments
During my two years of Retailing at Hobby Lobby I've Received two Raises and a recognition letter from Hobby Lobby's Regional managers boss for exceptional customer service during needy times.
Timeline
Customer Service Supervisor
Hobby Lobby
08.2024 - 04.2026
Customer Service Supervisor
Hobby Lobby
08.2024 - 04.2026
Crewmate
McDonald's
06.2022 - 12.2023
High School Diploma -
Barnstable High School
Some College Coursework - Graphic Design
Cape Cod Community College
Additional Information
- - Available for flexible scheduling
- - Strong work ethic and team-oriented mindset