Omaris Maldonado
Orlando,FL
Summary
Results-driven professional with a proven track record in fostering strong client relationships and delivering exceptional customer service. Seeking a Client Relations position where I can leverage my communication skills, strategic thinking, and client-focused approach.
Overview
10
10
years of professional experience
Work History
CLINICAL OPERATIONS REPRESENTATIVE
Turning Point
Orlando , FL
05.2022 - 03.2024
- Assist patients and providers with prior authorizations
- Enter and process requests in an efficient and accurate manner
- Process request via telephone fax and email
- worked with members health plans and providers offices
- Verify and update critical data
PATIENT CARE COORDINATOR-INBOUND,OUTBOUND
Alliance RX Walgreens Prime
Orlando , FL
01.2016 - 03.2022
- Schedule deliveries of medication with patients and doctors
- Assist with patient's questions & concerns including follow up calls
- Collecting required patient information
- Assist in follow up calls with members and medical doctors offices
- Process claims and payments
- Assist new hires for training
CUSTOMER RELATIONS
Lexus
Orlando, USA
01.2014 - 01.2016
- Assisting Lexus owners with questions & concerns
- Trouble Shooting features on vehicles
- Submitting complaints
Education
High School Diploma -
American Academy
Orlando, USA01-2003
Skills
- Excellent Communication
- Empathy
- Problem-Solving
- Active Listening
- Patience
- Adaptability
- Product Knowledge
- Conflict Resolution
- Time Management
- Relationship Building
- Multitasking
- Computer Proficiency
Awards
Outstanding Customer Experience Delivery, Recipient of multiple awards for outstanding customer experience delivery, acknowledging dedication to exceeding client expectations and fostering strong relationships.
Timeline
CLINICAL OPERATIONS REPRESENTATIVE
Turning Point
05.2022 - 03.2024
PATIENT CARE COORDINATOR-INBOUND,OUTBOUND
Alliance RX Walgreens Prime
01.2016 - 03.2022
CUSTOMER RELATIONS
Lexus
01.2014 - 01.2016
High School Diploma -
American Academy