Valerie Miller
Houston
Summary
.
Professional with strong background in patient information management and healthcare communication. Known for exceptional organizational skills, effective communication, and adaptability in fast-paced environments. Valued team collaborator with focus on achieving results and ensuring seamless patient experiences. Proficient in medical records management, data entry, and patient confidentiality protocols.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clinical Operations Representative
TurningPoint Healthcare Solutions
08.2024 - 04.2025
- Verify and update critical data impacting downstream workflows
- Reviewed and maintain service request and call center database for completeness of information
- Perform outbound calls to paients, providers and clients, as required
- Provided feedback and recommendations on workflow and database needs to improve quality and processing times, including modifications to provider portal, web design and back-end information
- Maintained HIPAA confidentiality guidelines
Medical technician
Richmond state supported living center
12.2023 - 06.2024
- Constructing individuals/ patients Physical Nutrition plans and dietary plans
- File patient care plans in a timely manner manner
- Oversee clerical needs for Physical, Speech, and Occupational Therapists
- Stock inventory as needed/ medica orders
Retail associate
Agaci
05.2021 - 10.2022
- Helped fellow team members complete tasks and exceed expectations set by store management. Assisted customers with locating items and finding prices.
- Provided excellent customer service and support to customers in a fast-paced retail environment.
- Operated each register accurately and efficiently while processing payments from customers. Assisted customers with product selection and purchasing decisions.
Telemarketing sales representative
Creative consumer research
12.2017 - 08.2019
- Generated new leads through cold calling prospective customers and inviting them to learn more about our products and services.
- Assisted customers in understanding product features and benefits to facilitate purchase decisions.
- Resolved customer complaints efficiently, ensuring satisfaction on both sides.
- Ensured all calls were answered promptly and professionally while adhering to company policies.
- Created call scripts that effectively communicated product details without sounding overly aggressive or pushy.
Education
Bachelor of Science - Health Administration
Prairie View A&M University
Prairie View, Texas12.2023
Skills
- Verbal and Written Communication
- Patient and friendly
- Hospitality management
- Expert in Microsoft Office
- Operational efficiency
- Customer service
- Clerical support
- Multitasking Abilities
- Team building
- CRM software
- Data management
Accomplishments
- Achieved monthly performance award by completing authorizations and faxes with accuracy and efficiency.
- Assigned to more clients in a short time period due to high performance
Certification
BLS certification National CPR foundation April 2024
Timeline
Clinical Operations Representative
TurningPoint Healthcare Solutions
08.2024 - 04.2025
Medical technician
Richmond state supported living center
12.2023 - 06.2024
Retail associate
Agaci
05.2021 - 10.2022
Telemarketing sales representative
Creative consumer research
12.2017 - 08.2019
Bachelor of Science - Health Administration
Prairie View A&M University
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