Oshane Maxwell
Jamaica,NY
Summary
Courteous Passenger Service Agent boasting 7 years of experience in airline customer service. Sound knowledge of airline operations and effective customer service strategies. Successful handling baggage, checking in passengers and conducting security screenings. Collaborative and friendly known to go extra mile to deliver customer satisfaction.
Overview
13
13
years of professional experience
Work History
Unifi - Passenger Service Agent
John F. Kennedy International Airport
jamaica, NY
2018.06 - Current
- Assist passengers and their luggage, get on the right flight
- Baggage Service agent which is responsible for filling out forms related to lost, damaged, or unclaimed baggage, and operating the computer system used for tracking baggage
- Service center agent page passengers to give change boarding passes or information
- Tagged baggage and routed to appropriate location for loading and screening.
- Oversaw ticketing, gate and ramp services.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
Passenger service Agent
Jetway aviation services LLC
2017.05 - 2018.06
- Tagged baggage and routed to appropriate location for loading and screening.
- Oversaw ticketing, gate and ramp services.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
Passenger Service Agent
ASIG
Jamaica, NY
2016.05 - 2017.08
- Tagged baggage and routed to appropriate location for loading and screening.
- Oversaw ticketing, gate and ramp services.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention and safety at all times.
Sears-Home Improvement
White Plains, NY
2015.01 - 2016.05
- Selling and servicing customers within one or more departments including Home Improvement, Lawn and Garden, Tools, Sporting Goods
- Providing customer assistance; and delivering a positive customer shopping experience
- Maintaining knowledge of products and using this knowledge to assist and educate customers on options available.
Sales Rep
Josco Energy Corp
Long Island City, NY
2014.09 - 2015.01
- Communicate effectively with clients and prospects
- Capable of learning and explaining energy market developments
- Face to face with Clients and Business owners about energy transactions with a consultative approach.
Department Sales Associate
Macy
Brooklyn, NY
2010.06 - 2013.09
- Meeting and making a connection with customers, asking questions and listening to shoppers' needs, then giving options and advice on meeting those needs
- Maintaining knowledge of products and using this knowledge to assist and educate customers on options available
- Maintaining selling floor presentations, and restocking them as needed.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Receptionist
Camba Inc
, NY
2008.08 - 2010.06
- Greet any visitors, patients, or clients
- Route calls to specific people while Taking and relaying messages
- Arrange appointments and Answer inquiries about our company
Education
Associate of Applied Science -
Briarcliffe College, Stewart
Bethpage, NY2010
High School Diploma -
Paul Robeson H.S
2009
Skills
- Computer terminal operations
- Fares calculations
- Baggage handling
- Customer service management
- Ticketing
- Boarding gate procedures
- Check-in processes
- Public Announcements
- Employee training
- Friendly service mentality
Timeline
Unifi - Passenger Service Agent
John F. Kennedy International Airport
2018.06 - Current
Passenger service Agent
Jetway aviation services LLC
2017.05 - 2018.06
Passenger Service Agent
ASIG
2016.05 - 2017.08
Sears-Home Improvement
2015.01 - 2016.05
Sales Rep
Josco Energy Corp
2014.09 - 2015.01
Department Sales Associate
Macy
2010.06 - 2013.09
Receptionist
Camba Inc
2008.08 - 2010.06
Associate of Applied Science -
Briarcliffe College, Stewart
High School Diploma -
Paul Robeson H.S